Indigobooksmusic

Indigobooksmusic

Customer Operations Leader- Store Experience

Toronto, ON, Canada

Sponsorship not specifiedDetected 28 days ago
AccessibilityHRCustomer SupportMentoring

About the role

  • We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us.
  • Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
  • As such, we believe in the power of people and their stories.

Responsibilities

  • Lead execution of activities to support strategic priorities, sales goals, and profitability targets
  • Support execution of experiential, marketing, and community elements of customer experience including social media, national and store-level author and kids events, store- level customer initiatives, and Indigo Love of Reading drives
  • Lead execution of payment experience, including maintenance of cash office and payment desk
  • Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
  • Support development of talent by providing feedback on team performance to managers
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions

Requirements

  • 1-2 years of experience in a customer service, merchandising or operations role
  • Experience leading others
  • Ability to prioritize, plan and execute while being agile
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Bilingualism (French/English) is required for all positions in Québec

Benefits

  • Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority
  • Collaborate with others to drive flexible and just in time solutions
  • Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
  • Knowledge of provincial health and safety standards
  • Availability to work a flexible schedule, including evenings, weekends, and holidays

Company info

  • Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.
  • Our Mission is to inspire reading and enrich the lives of booklovers.
  • We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive.
  • Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
  • We Will Hire, Inspire, Promote and Retain the Best
  • We Will Be Customer Centric
  • We Will Be Entrepreneurial
  • We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
  • We Will Be Committed to True and Shared Value Creation
  • We Will Be Systems Thinking, Data Driven and AI enabled
  • The Customer Operations Leader - Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results.
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This listing is sourced directly from Indigobooksmusic's careers page and normalized into a canonical job model.