Ridgeline

Senior Staff Project Lead, Customer Experience

San Ramon, CA · Staff+

Sponsorship not specified$25k-$50kDetected 26 days ago

AWSProject ManagementJiraConfluenceRecruitingHRISLeadershipCommunicationCollaborationProblem SolvingTime ManagementAdaptabilityOrganizational Skills

About the role

Are you a proven project leader energized by the challenge of transforming legacy processes in the investment management space?
Do you enjoy aligning cross-functional teams around ambitious goals and seeing complex enterprise software implementations through to a successful go-live?
Are you an organized, strategic communicator who thrives at the intersection of customer engagement, operational excellence, and technical execution?

As a Customer Experience Project Lead at Ridgeline, you'll be on the front lines of revolutionizing investment management technology.
You'll lead end-to-end implementations of our enterprise cloud software, directly engaging with both internal teams and customer stakeholders to define scope, plan execution, and ensure seamless delivery.
Working in a dynamic and fast-paced environment, you'll leverage cutting-edge technologies-including AI tools like ChatGPT-to deliver exceptional outcomes and elevate the client experience.
At Ridgeline, how we work matters as much as what we build.
Lead end-to-end customer implementations of Ridgeline's enterprise platform with confidence and accountability
Define project scope, allocate resources, and develop execution plans that align with customer goals and Ridgeline's standards
Establish and maintain strong communication with customer stakeholders, ensuring alignment and transparency throughout the project lifecycle
Manage project budgets and schedules with precision, balancing efficiency and adaptability
Build trusted relationships with both internal and external partners, influencing through clarity and integrity

You must be work authorized in the United States without the need for employer sponsorship.
Bachelor's degree in Finance, Business, Computer Science, Information Technology, or a related field
10+ years of experience leading enterprise software implementations for investment management clients

The typical starting salary range for new hires in this role is listed below.
$187,000 - $234,000 OTE.
The typical starting salary range for this role in the
$205,000 - $257,000 OTE.
Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.
In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement.

These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans.
Please check out our Careers page for a more comprehensive overview of our perks and benefits.

You must be work authorized in the United States without the need for employer sponsorship.

This listing is sourced directly from Ridgeline's careers page and normalized into a canonical job model.