Toshiba Global Commerce Solutions - External

Senior POS Test Engineer (Client Facing)

Durham, NC · Senior

Sponsorship not specifiedDetected 8 days ago

Distributed SystemsSQLCI/CDRESTStakeholder ManagementCommunicationProblem Solving

About the role

The role is expected to raise the quality bar by establishing clear standards, creating reusable test assets and handoff guidance, and enabling distributed QA teams to execute consistently across geographies.

Lead end-to-end QA activities for enterprise POS solutions, including functional, integration, regression, upgrade, and UAT testing, as well as test strategy, scope, risks, dependencies, and go/no-go readiness recommendations.
Validate customer-reported issues and ensure defects are actionable by confirming reproducibility, expected behavior, configuration context, logs, test evidence, and business impact before Development engagement.
Establish and maintain parity between customer

8+ years of software testing experience, including 5+ years in POS or enterprise transaction systems.
Extensive customer-facing experience supporting testing, UAT, deployments, upgrades, issue triage, and production readiness.
Strong troubleshooting and analytical skills with the ability to diagnose complex issues across software, configuration, integration, hardware, data, and environments.
Experience with SQL, REST APIs, log analysis, distributed systems, and system configuration analysis.
Experience creating test strategies, readiness criteria, execution plans, and reusable QA artifacts.
Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence decisions in complex situations.

Knowledge of POS peripherals, payment processing, loyalty, promotions, retail workflows, and enterprise store operations.
Familiarity with cloud technologies, CI/CD pipelines, microservices architectures, and modern release practices.
Experience working with globally distributed QA teams.
Experience defining QA playbooks, reusable assets, release readiness templates, or customer certification processes.
Experience supporting enterprise customer escalations, go-live readiness, and complex deployment programs.
Experience with test management tools, defect tracking systems, and quality metrics reporting.
Serve as the primary QA contact for customer programs, managing customer testing, lab validation, deployment readiness, issue triage, and stakeholder alignment across internal and customer teams.
Troubleshoot and diagnose complex issues across software, configuration, integration, data, hardware, and environments using logs, APIs, databases, system configurations, and POS device behavior.

This listing is sourced directly from Toshiba Global Commerce Solutions - External's careers page and normalized into a canonical job model.