A16zcrypto
Support Ops (Intern)
New York Office · Intern · Internship
Sponsorship not specified$20k-$25kDetected 122 days ago
Customer SupportIntercomCommunication
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odds of building a lasting career here
19Risky
Cap-exempt (no lottery)0
Sponsors this role14
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- We're looking for a sharp, hungry Support Operations Intern to help us deliver exceptional customer experiences during a critical growth period. This role exists to ensure our users get fast, high-quality support so that our core team can focus on building the infrastructure and automation needed for our next phase of scale.
- You'll own Tier 1 and Tier 2 support tickets end-to-end - your job is to keep first reply times fast (under 10 minutes, 5 is the goal) and drive up customer satisfaction scores. The 20% of your time that isn't support will be spent synthesizing patterns from inbound tickets and surfacing them upstream to other teams.
- This is a near-term role (through Fall), with scope that could grow quickly if you perform.
Responsibilities
- Handle Tier 1 and Tier 2 support tickets across Intercom, maintaining first reply times under 10 minutes
- Synthesize patterns in inbound support volume and relay signal upstream to operations, product, and engineering
- Help maintain and improve internal support resources and pinned documentation
- If you are passionate about what you do and want to use your talents to support our mission and values, we'd love to hear from you.
Requirements
- Genuine knowledge of prediction markets - ideally a Kalshi user - and fluency in trading concepts
- you can explain complex financial or operational concepts clearly and quickly
Nice to have
- Currently enrolled in college
Compensation
- Salary Range: $20-25/hour
Benefits
- We are committed to our vision of building something big… but also useful: a product that brings more truth through the power of markets.
Company info
- Our culture is simple: we hire really talented people, work really hard, and enjoy the climb.
- COMMITMENT TO EQUAL OPPORTUNITY Kalshi is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer.
- We believe it is our collective responsibility to uphold these values and encourage candidates from all backgrounds to join us in our mission.
Equal opportunity
- Kalshi is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer.
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