FFB
Support Desk Technician I
OH - Cincinnati - Pictoria Dr · Internship
Sponsorship not specifiedDetected 6 days ago
iOSAndroidCustomer SupportCommunicationProblem Solving
About the role
- We do them in a way that is relevant to our clients.
- If you are interested and qualified for this role, we invite you to apply.
- Incentive Eligibility All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.
Nice to have
- Knowledge of processes and procedures related to position
- Promptly action requests/incidents submitted through the self-service portal
- Consistently meet all request/incident SLAs, striving to achieve first contact resolution
- Account maintenance such as resetting forgotten or expired passwords
- Fulfill software requests by leveraging SCCM
- Assist associates with hardware, software and access requests
- Submit service requests to contracted service providers
- Adhere to all required security and identification policies and or procedures
Compensation
- Incentive Eligibility
- All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.
Benefits
- We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
- Please review our Benefits Guide.
Company info
- We are an E-Verify Employer.
This listing is sourced directly from FFB's careers page and normalized into a canonical job model.