Salt Security
Technical Account Manager - LATAM
USA
Sponsorship not specifiedDetected 56 days ago
Cloud PlatformsCybersecurityNetwork SecurityProduct ManagementProduct StrategyProject ManagementJiraAccount ManagementCustomer SuccessPostmanFirewallCommunicationTime Management
About the role
- Salt Security is the original API Security vendor pioneering the market as the first vendor in 2018.
- Across banks, retail and transportation, IoT, autonomous vehicles, and smart cities, every modern app depends on APIs.
- Attackers realize APIs are the conduits to all sorts of valuable data and services - within the year, APIs are predicted to be the number one application threat vector.
Responsibilities
- Serve as a dedicated Technical Advisor and trusted technical partner, focusing on proactive execution, deep knowledge of the customer environment, priorities, and success criteria to guide ongoing platform optimization.
- Deliver best-practice recommendations based on customer architecture and usage, alignment with the product roadmap, and early identification of risks, gaps, or optimization opportunities to keep your deployment running at peak effectiveness.
- Provide a roadmap to guide customer compliance and application security teams to develop their own API Security Standards program, establishing a baseline security framework around security requirements that protect APIs throughout their lifecycle.
- Own a high-value book of business.
- Manage customer relationships from customer users/operators to executive stakeholders.
- As in any high-growth startup, contribute to growing and build the team and company. Advance our systems and processes. Build faster and easier ways of completing projects. Work together with us to advance our collective success.
Requirements
- 3+ years of experience in solution delivery, customer management/consulting, or technical account management, preferably in SaaS environments
- Previous experience in project management and managing enterprise-level customer relationships, including the senior level stakeholders
- Technical background or experience in network security, API ecosystem, AppSec, WAF, RASP, or similar security products
- A proven track record working within a team that improves retention, upsell, and customer satisfaction
- Bachelor's degree or equivalent: preference for computer science, cybersecurity, project management, or related degrees
- Understand HTTP protocol details, Postman, etc.
- Excellent written and verbal communication skills
- Exceptional time management, multi-tasking, and prioritization skills
Benefits
- Identify and prioritize high-impact platform use cases, provide hands-on guidance to move them into production, and continuously optimize to expand coverage, effectiveness, and business impact.
Company info
- Develop mutual action plans with customers to advance time-to-value and then to progress them through the Customer Journey toward each level of product maturity.
- Proactively brief customers on new platform capabilities, guide the adoption of MCP and AI-driven features, and deliver enablement sessions tailored to technical maturity. The focus is on turning new features into practical, usable outcomes, not shelfware.
- Articulate and train customers in Salt's industry-leading best practices. Contribute to customer success knowledge gathering and methodologies.
- Partner with Sales and SEs to deliver Quarterly Business Reviews (QBRs) to customers.
- Leverage your deep technical and product knowledge with the understanding of customer needs to educate your customers on API security and mature your customers' use cases.
- Support your customers in getting deployed and guide your customers post technical implementation to ensure they continue to accomplish progressively high value from Salt.
- Be your customers' trusted partner in securing their APIs.
- Skillfully explain network security, the API ecosystem, AppSec, WAFs, RASPs, or similar security products and concepts to customers of all backgrounds and experiences.
- Balance the details with the big picture - leverage your project management skills to maintain accurate details, notes, and next steps with customers using internal tools, while keeping their priority goals and definitions of success front and center.
- Bring an empathetic, listening-oriented, outside-in perspective to your engagement with customers.
- Become a trusted advisor for the customers, ensuring you proactively articulate and advocate for their collective voice and needs internally.
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This listing is sourced directly from Salt Security's careers page and normalized into a canonical job model.