Kaplan, Inc

Student Success Manager

Lompoc, CA, USA · Full-time

Sponsorship not specified$31k-$79kDetected 7 days ago

SalesforceCRMOutbound SalesCompensationCustomer SupportCommunicationCollaborationProblem SolvingTime ManagementMicrosoft Office

About the role

Job Title Student Success Manager Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement.
For full-time positions, Kaplan has three salary grades.
This position is Salary Grade A: $31,200 to $78,647.

Personalized Student Support:
Collaborate with academic and admissions departments along with faculty to ensure program alignment and student success and adherence to State and Federal regulations, FERPA, and institutional compliance standards.
This role involves advising prospective students from initial contact through to graduation, ensuring they receive comprehensive support throughout their academic journey.
Analyze the student dashboard and reports to optimize student experience and outcomes.
Objectively consider issues, identify alternatives, and choose and implement solutions to best support the student.

A minimum of 3 years of relevant experience counseling/advising, stellar customer service and/or sales concierge service, management of a large customer base.
All interested candidates for this position who do not have a degree must enroll in a degree-seeking program and maintain good standing with any student loan debt.(Applies to internal employees only).
Strong proficiency in utilizing technology for student management and engagement
Familiarity with student information systems and CRM tools such as Cvue, SRM(SalesForce), CampusLogic, Brightspace,Canvas, Slate
Ability to provide advice on academic, organization and university policies and processes to include funding.
Ability to understand programs of study, university policies, online platform, student services, and academic organization.
Conflict resolution, ability to de-escalate student issues.

The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data.
$31,200 to $78,647.

In-depth knowledge of online education platforms.
A self-motivated, strong work ethic, go-getter, results-oriented, resilient, compassionate, patient and persuasive, flexible, passionate, ability to multitask, and detail-oriented.
Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Comprehensive health benefits new hire eligibility starts on day 1 of employment
Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations.
Remote work provides a flexible work/life balance

We are seeking a dedicated and dynamic Student Success Manager to recruit, enroll, and guide a diverse cohort of students through our undergraduate and graduate programs.
We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities.

We are an equal opportunity employer and comply with all applicable federal and state wage laws.
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

This listing is sourced directly from Kaplan, Inc's careers page and normalized into a canonical job model.