MSC
Client Support Specialist - Export VIP
Houston, US
Sponsorship not specifiedDetected 84 days ago
Customer SupportEMI/EMC
About the role
- Ensures timely and smooth process of cargo while providing outstanding personalized customer service to clients.
- Processes booking request from clients per booking procedure.
- Handles emails phone calls protocol per customer service procedure.
Responsibilities
- Manages day to day operations of the assigned accounts.
- Performs other duties, as assigned.
Company info
- Completes a daily productivity report as part of the tasks assigned by Department.
- Establishes and maintains good relationships with customers (email/phone and F2F meetings).
- Serves as a liaison between overseas offices, different MSC departments, vendors, and customers (is the face of MSC in the eyes of the accounts.) Gathers and maintains proficient knowledge of the market and the maritime industry.
This listing is sourced directly from MSC's careers page and normalized into a canonical job model.