University of Central Florida

University of Central Florida

Student Tech Support Specialist (TEMP)

Orlando, FL (Downtown), USA · Mid · Part-time

No sponsorshipDetected 11 hours ago
SQLCustomer SupportResearchLeadershipCommunication

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odds of building a lasting career here

88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

States it is exempt from the H-1B cap

In 43 Department of Labor filings, this employer states it is an institution of higher education — one of the statutory grounds for exemption from the H-1B cap. Cap-exempt employers can file year-round without entering the lottery.Employer's own attestation on a Department of Labor wage determination, not a USCIS determination — exemption is decided per petition.

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • The role also contributes to knowledge management, user education, and IT service delivery while following UCF IT standards and best practices.
  • Classification Title: Computer Operations Specialist III

Responsibilities

  • Support includes specific application support, SQL, Visio, Project, TrueCode, access and identity management, and other applications related to the program.
  • Assist in creating knowledge base articles to document solutions, processes, and procedures.
  • Follows Standard Operating Procedures from UCF IT and the Infrastructure department to perform: Change Management, Request Management, Incident Management, and Problem Management functions within ServiceNow.
  • This position provides front-line and advanced technical support to students by troubleshooting hardware, software, and network issues, supporting specialized academic applications, and ensuring reliable access to university technology.
  • The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Nice to have

  • Experience supporting and troubleshooting Windows operating systems, Microsoft 365 applications, network connectivity, and end-user computing issues.
  • Familiarity with SQL, Microsoft Visio, Microsoft Project, TrueCode, and other specialized academic or enterprise software applications.
  • Familiarity with Active Directory and identity and access management principles, including user provisioning and access control.
  • Effective verbal and written communication skills, with the ability to explain technical concepts to users of varying technical backgrounds.
  • Special Instructions to the Applicants:
  • Phillips Academic Commons (DPAC), 500 W Livingston St., Suite 401, Orlando, FL 3280.
  • All applicants must be authorized to work for any U.S. employer.
  • Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Benefits

  • State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida.
  • The state's benefits administrator, People First, determines eligibility and coordinates enrollment.
  • If this position becomes eligible for state benefits the employee will be notified directly by People First.
  • OPS positions are not entitled to paid time off.
  • School of Global Health Management and Informatics (SGHMI):
  • Located at UCF Downtown, SGHMI partners with major healthcare organizations to provide students with hands-on learning experiences that foster leadership, innovation, and career readiness.

Equal opportunity

  • equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.
  • If an accommodation due to a disability is needed to apply for this position, please email onac@ucf.edu.

Visa & Work Authorization

  • All applicants must be authorized to work for any U.S. employer.
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This listing is sourced directly from University of Central Florida's careers page and normalized into a canonical job model.