FourKites

FourKites

Sr. Manager, Customer Success

Chicago, IL or Remote, USA · Senior

Sponsorship not specified$145k-$175kDetected 8 days ago
Account ManagementNegotiationSupply ChainHRISCustomer SuccessLeadershipCommunicationMentoring

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 10 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • The team's goal is to provide our customers the best experience and business consultancy.
  • We provide best practices and thought leadership to help our customers recognize business value and prove ROI.

Responsibilities

  • Development and manage a team of Customer Success Managers
  • Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary
  • Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity
  • Hire, onboard, and develop team members to progress their career at FourKites
  • Contribute and lead a culture of customer success
  • Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations
  • We're always listening for new ways to support everyone in and out of the office.
  • This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain.

Requirements

  • 7+ years' experience in an account management, consulting or customer success
  • 3+ years of directly managing customer-facing teams
  • Experience directly or indirectly working with freight management and supply chain
  • Experience working with complex software
  • Enthusiastic and creative leader with the ability to inspire others

Nice to have

  • Experience in a Supply Chain industry or related SaaS company highly preferred
  • Tech startup experience advantageous
  • Bachelor's degree or equivalent experience, MBA a plus

Compensation

  • The expected annual base salary range for this role is $145,000 - $175,000.
  • Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs.
  • In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

  • FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe.
  • To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays.
  • Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.
  • Benefits include:
  • Medical, Dental & Vision benefits starting on first day of employment
  • 401k Retirement savings with employer match
  • Bonus and incentive compensation as well as employee stock option program
  • Employer paid life insurance and short term disability insurance
  • Generous PTO, global recharge days, and volunteer days
  • Paid parental leave for all parents
  • Family planning and inclusive wellbeing resources
  • Technology reimbursement

Company info

  • The FourKites Customer Success Team owns the overall customer relationship.
  • Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites.
  • Who you are:
  • Manage and influence behavior through persuasion, negotiation, and consensus building
  • Understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Excellent communication and presentation skills
  • Basic Qualifications
  • Experience in a Supply Chain industry or related SaaS company highly preferred; Tech startup experience advantageous

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from FourKites's careers page and normalized into a canonical job model.