Heidelbergmaterials

Network and Infrastructure Support Analyst

Irving, TX

Sponsorship not specified$85k-$113kDetected 6 days ago

CiscoCommunication

About the role

Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

Provide day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment
Partner with business and IT stakeholders to identify and address operational needs
Work with internal teams and external vendors to support network and new‑site implementations, assisting with deployment activities and resolving technical issues as they arise
Document procedures, solutions, and operational best practices
Strong working knowledge of IT operations, service management, and network infrastructure support
Heidelberg Materials is one of the world's largest suppliers of building materials.
Support rollout and adoption of IT standards, processes, and tools across locations
Clear and inclusive communication skills with both technical and non-technical partners
Ability to manage multiple priorities in a fast-paced, distributed environment
The position may involve coordinating across time zones, occasional travel, and on-call or after-hours support aligned with business needs.

CCNA certification or equivalent experience required.
Occasional travel within the DFW area is required.
Configure and coordinate the installation or replacement of network infrastructure components at our remote locations. Occasional travel within the DFW area is required.
Participate in IT and business-initiated projects. Occasional travel to remote sites within the USA and Canada is required.

401(k) retirement savings plan with an automatic company contribution as well as matching contributions
Highly competitive benefits programs, including:
Medical, Dental, and Vision along with Prescription Drug Benefits
Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations
Track service performance metrics and contribute to continuous improvement initiatives
Assist with change, incident, and problem management activities
Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment
Demonstrated ability to analyze network issues, identify root causes, and recommend solutions
Experience collaborating across teams to achieve shared operational goals
Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation
A proactive, customer-focused mindset with attention to detail and follow-through
Competitive base salary

This listing is sourced directly from Heidelbergmaterials's careers page and normalized into a canonical job model.