Cohere Health

Cohere Health

Provider Success & Training Specialist

United States · Mid

Sponsorship not specified$65k-$82kDetected 7 days ago
Project ManagementJiraRecruitingCustomer SupportCommunicationCollaborationWritingOrganizational Skills

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Cohere's Client & User Management team is responsible for ensuring that client organizations are supported throughout their lifecycle of using the platform.
  • The Client Training Specialist position is a specialist-level role critical to our organization's success.
  • As a Client Training Specialist, you will work closely with many teams at Cohere to deeply understand our mission, our clients' organizational operating structures, and the internal workflows of their review teams.

Responsibilities

  • Support the development and delivery of best-in-class live and digital training for client RN and MD reviewer teams focused on queue management workflows.
  • Build out and maintain training toolkits and LMS content to ensure scalability and consistency across client organizations.
  • Develop engaging training materials tailored to each client's unique customizations, organizational structure, and internal team workflows.
  • Gain and maintain a deep understanding of Cohere's product, queue management functionality, and client-specific configurations to ensure training reflects real-world reviewer experiences.
  • Deliver high-quality, professional webinars and demos remotely to client reviewer teams.
  • Collaborate with internal teams (Delivery Solutions, Program Management, Provider Success) to gather information on workflow changes and translate them into effective training materials.
  • Document and track client-specific workflow customizations to ensure training content remains aligned with each client's operating model.

Requirements

  • 3-5 years of experience in a customer service and/or client-facing role.
  • 2+ years of experience designing and delivering training to client teams or end users.
  • Strong understanding of queue management concepts and reviewer workflows, or the ability to rapidly learn them.
  • Prior experience supporting mid- to large-scale projects, with the ability to prioritize across a portfolio of client accounts and focus effort on the highest-impact activities.
  • Solid understanding of LMS platforms and the functionality required to deliver best-in-class training.
  • In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role.

Nice to have

  • Technology platform or SaaS domain experience

Compensation

  • The salary range for this position is $65,000 to $82,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus.

Benefits

  • 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program
  • 📈 401K retirement plan with company match; flexible spending and health savings account
  • 🏝️ Flexible Time Off + company holidays
  • 👶 Up to 14 weeks of paid parental leave
  • The salary range for this position is $65,000 to $82,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus.
  • About Cohere Health:
  • Cohere Health's clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics.
  • Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually.
  • Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

Company info

  • We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.

Equal opportunity

  • Statement:
  • Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal.
  • #LI-Remote
  • #BI-Remote
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This listing is sourced directly from Cohere Health's careers page and normalized into a canonical job model.