Quantifind

Quantifind

Senior Director of Customer Success

Charlotte, North Carolina · Director · Full-time

Sponsorship not specified$185k-$215kDetected 49 days ago
Data ScienceSalesforceAccount ManagementForecastingHRCustomer SuccessLeadershipCommunicationProblem Solving

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

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Files H-1B transfers

3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 11 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • Quantifind is seeking to fill a Senior Director role on our Customer Success team.
  • You will also work closely with product to bring structured customer feedback and market intelligence into Product and help understand customer priorities, pain points, and business outcomes.
  • To succeed in this role, you will focus on these key responsibilities:

Responsibilities

  • Lead the Customer Success Organization:
  • As the leader of Quantifind's Customer Success organization, you will coach and develop a high-performing team responsible for account ownership, customer governance, and executive engagement.
  • You will drive retention, renewal, and expansion revenue while establishing early-warning indicators to mitigate customer risk.
  • In this role, you will build a scalable operating model and work cross-functionally across Delivery, Product, Sales, Support, Engineering, and Partnerships to maximize customer value and ensure long-term client success.
  • Drive Retention, Expansion & Revenue:
  • Build a Scalable Customer Success Operating Model:
  • Lead the Customer Success Organization: As the leader of Quantifind's Customer Success organization, you will coach and develop a high-performing team responsible for account ownership, customer governance, and executive engagement.
  • Build a Scalable Customer Success Operating Model: Create and refine a scalable Customer Success operating model by standardizing the customer lifecycle-from onboarding to renewal and expansion-while establishing robust governance, such as QBR/EBRs, and effective escalation processes to balance strategic engagement with operational efficiency.

Requirements

  • You are an experienced B2B SaaS Customer Success leader with a strong understanding of financial services, risk, compliance, and AML/KYC.
  • You have the executive presence to work with Chief Compliance Officers, Chief Risk Officers, AML leaders, Operations executives, and technology stakeholders at some of the world's largest financial institutions.
  • You bring high emotional intelligence, strong business judgment, and the ability to navigate complex organizations.

Nice to have

  • 7+ years of experience in Customer Success, Account Management, Professional Services, or a related customer-facing leadership function.
  • 3+ years leading Customer Success teams in an enterprise B2B SaaS environment.
  • Strong background in financial services, RegTech, and AML/KYC technology within highly regulated sectors like banks and asset managers, with deep familiarity in enterprise risk and financial crime workflows, preferred
  • Proven track record of improving retention, expansion, and NRR.
  • Strong executive presence and communication skills.
  • Strong commercial orientation and understanding of recurring revenue businesses.
  • Experience with Customer Advisory Boards, executive governance programs, or similar strategic customer initiatives, preferred
  • Experience with Salesforce and customer success platforms, preferred

Compensation

  • The base salary range for this full-time position is $185,000 to $215,000.
  • Competitive salary

Benefits

  • Company Equity
  • Exceptional benefits package
  • Flexible Vacation & Paid Time Off
  • Drive revenue growth and customer health by managing renewal, retention, and expansion objectives.
  • This involves developing strategic account plans, identifying cross-sell opportunities with Sales and Partnerships, building forecasting and health monitoring processes, and proactively mitigating customer risk.
  • Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Company info

  • Quantifind helps some of the world's biggest banks catch money laundering and other financial crimes. Quantifind also works with government agencies, using the same platform, to uncover criminal networks and safeguard government institutions. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.
  • Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In financial crimes risk management, Quantifind's solution uniquely combines internal financial institution data with public domain data to assess risk in the context of Know Your Customer (KYC), Customer Due Diligence (CDD), Fraud Risk Management, and Anti-Money Laundering (AML) processes. Today these compliance processes are burdened by ever-increasing regulatory responsibilities and an expectation of frictionless transactions. Legacy technologies demand increasingly more human resources as the operations expand
  • Quantifind's solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.
  • What a Great Candidate Looks Like:
  • Quantifind helps some of the world's biggest banks catch money laundering and other financial crimes.
  • Quantifind also works with government agencies, using the same platform, to uncover criminal networks and safeguard government institutions.
  • Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.
  • Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources.
  • In financial crimes risk management, Quantifind's solution uniquely combines internal financial institution data with public domain data to assess risk in the context of Know Your Customer (KYC), Customer Due Diligence (CDD), Fraud Risk Management, and Anti-Money Laundering (AML) processes.
  • Today these compliance processes are burdened by ever-increasing regulatory responsibilities and an expectation of frictionless transactions.
  • Legacy technologies demand increasingly more human resources as the operations expand; Quantifind's solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.
  • Demonstrated experience managing strategic enterprise and/or financial services customers. Experience managing public sector customers is desirable.

Equal opportunity

  • We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together.
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This listing is sourced directly from Quantifind's careers page and normalized into a canonical job model.