asp

HMV Representative (Heavy Maintenance Visit Representative)

Houston, Texas

No sponsorshipDetected 7 days ago

Project ManagementExcelCustomer SupportCommunicationProblem SolvingMicrosoft Office

About the role

Serve as the primary point of contact for customers during Heavy Maintenance Visits (HMVs).
Coordinate daily with maintenance, quality assurance, engineering, planning, materials, and production teams to monitor aircraft progress.
Provide customers with routine project updates, maintenance status reports, schedule changes, and projected completion timelines.

The HMV Representative works closely with maintenance operations, quality assurance, engineering, planning, materials, and customer personnel to manage maintenance events from aircraft induction through return-to-service.
Monitor project milestones, aircraft downtime, and critical path items to support on-time aircraft delivery.
Support aircraft delivery activities, customer inspections, acceptance walks, and final documentation reviews.
Develop and maintain strong customer relationships through professional communication and responsive service.
Identify and communicate risks that could impact schedule, quality, or budget while helping develop effective solutions.
Support continuous improvement initiatives that increase efficiency, quality, and customer satisfaction.
About Aviation Service Partners
At Aviation Service Partners (ASP), we believe our greatest asset is our people.
We are committed to delivering safe, reliable, and innovative aviation maintenance solutions while building long-term partnerships with our customers.

High school diploma or GED required.
Minimum of three (3) years of experience in commercial aircraft maintenance, aviation operations, MRO, production control, maintenance planning, quality assurance, or customer support.
Strong understanding of aircraft heavy maintenance operations and FAA regulatory requirements.
Ability to obtain airport security badges and customer-required access credentials.
Must be legally authorized to work in the United States.

Experience supporting heavy maintenance visits on Boeing, Airbus, Embraer, or regional aircraft.
Familiarity with maintenance tracking systems such as TRAX, AMOS, Corridor, or similar MRO software.
Previous experience in production control, maintenance planning, project management, customer representation, or technical operations.
FAA Airframe & Powerplant (A&P) Certificate preferred but not required.
Knowledge of engineering change processes, non-routine work packages, maintenance planning, and return-to-service documentation.
Physical Requirements
Ability to work in both office and aircraft hangar environments.
Ability to walk extended distances throughout maintenance facilities.

Aviation Service Partners (ASP)
This role requires strong technical knowledge, exceptional communication skills, and the ability to build lasting customer relationships while supporting ASP's commitment to safety, quality, and operational excellence.
Essential Duties & Responsibilities
Attend daily production meetings and communicate priorities between customers and maintenance leadership.
Review work scope changes, non-routine findings, engineering requirements, and customer requests to ensure timely resolution.
Coordinate customer approvals for additional work, repairs, schedule changes, and engineering dispositions.
Position Summary
Aviation Service Partners (ASP) is seeking a knowledgeable and customer-focused Heavy Maintenance Visit (HMV) Representative to serve as the primary liaison between ASP, our customers, and maintenance teams during scheduled heavy maintenance events.
This position requires frequent travel to customer maintenance facilities throughout the United States to oversee maintenance projects, facilitate communication, and ensure aircraft are delivered safely, on schedule, and in compliance with all customer and regulatory requirements.

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