Bluebird Kids Health
Operations Team Lead
West Palm Beach, Florida
Sponsorship not specifiedDetected 23 hours ago
Outbound SalesLeadershipCommunication
About the role
- Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.
- The CARES C enter serves as the enterprise access and remote care hub, delivering essential A ccess to R esources, E ducation, and S upport to children and their families.
- Escalate to CARES Operations or Clinical Services Manager as necessary. <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":
Responsibilities
- Approximately 30% of time will be dedicated to team lead responsibilities,
- including providing escalation support for complex insurance and appointment concerns, assisting with onboarding and training of new team members, supporting training and implementation of new workflows and process changes, pulling operational reports, monitoring, providing real-time team support, and assisting with department administrative needs such as supply ordering.
- Maintains the flexibility to shift between operational and leadership responsibilities based on business needs, staffing levels, and patient demand.
- Monitor and support attainment of CARES Center key performance indicators (e.g. call response times, abandonment rate, patient experience, and quality metrics)).
- Monitor and respond to daily patient communication channels, phone queues, inboxes (i.e. "buckets") and team member availability to deliver targeted service-level performance.
- Monitor and drive adherence to workflows and quality standards amongst patient access and, outreach teams.
- Leads implementation of approved process changes and ensures adoption across the team.
- Supports capacity planning and workforce optimization for CARES Center.
- Team Support and Training
- Provide support and guidance to team members, serving as the first point of contact for daily operational questions or non-clinical escalations. Escalate to CARES Operations or Clinical Services Manager as necessary.
Benefits
- Bluebird Kids Health
- Our care model includes robust care coordination, chronic disease management, and other population health supports.
Company info
- We are on a mission to provide exceptional care, so every child can thrive.
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This listing is sourced directly from Bluebird Kids Health's careers page and normalized into a canonical job model.