Modernizing Medicine
Customer Success Manager, Strategic
Remote - USA
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About the role
- Serve as the primary point of contact and trusted advisor for assigned customers, ensuring ongoing success and satisfaction.
- Proactively identify areas where ModMed solutions can address inefficiencies or improve workflows.
Responsibilities
- Evaluate customer needs and activities to provide personalized recommendations and consultative support.
- Escalate and manage issues that impact customer experience, adoption, and success.
- Leverage data and insights from ChurnZero, Qlik, Salesforce, and PowerBI to inform strategy and drive results.
Requirements
- 2-3+ years of relevant experience or equivalent combination of experience.
- Foundational knowledge of EMA (1 to 3 specialties), PM, and ModMed's ancillary products.
- Conversational knowledge of EMA to EMA (E2E) and EHR to EMA data conversions, including project duration.
- Travel required up to 10%.
Nice to have
- Bachelor's Degree, required.
- Master's Degree, preferred.
Skills
- Consistently ranked as a Top Place to Work
- 2025
- The CSM will be held accountable for articulating the value of our SaaS cloud platform while driving customer engagement and adoption.
- Excellent communication, presentation and teamwork skills.
Compensation
- Strategically manage and execute client renewals, including annual uplift discussions.
Benefits
- At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
Company info
- Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code.
- Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process.
This listing is sourced directly from Modernizing Medicine's careers page and normalized into a canonical job model.