Light & Wonder, Inc

Light & Wonder, Inc

Field Service Tech II - Western Washington

Seattle, WA · Mid

Sponsorship not specifiedDetected 13 days ago
SalesforceCustomer SupportProblem Solving

About the role

  • This candidate will cover King county, Auburn, Kent Renton, and Tukwila areas
  • The Light and Wonder (L&W), Field Service Technician II is responsible for the completion of assigned tasks at customer locations.
  • These include scheduled calls; installs, conversions, removals, preventative maintenance (PM's) and unscheduled calls; service and supplies.

Responsibilities

  • Use and understand Salesforce to manage customer tickets and inventory and as well as interactions for product support and parts requests.
  • Support other Creators on all utilities/EGM products.
  • Reviews customer issues with management and tech support

Requirements

  • Must be able to lift/push/move heavy equipment over 70 lbs.
  • Must be at least 21 years old, as required by law
  • One to two years of experience in the assembly, testing, or repair of electronic devices or mechanical repair.
  • Basic electrical or mechanical knowledge.

Nice to have

  • Past Gaming experience, electronics background, mechanical background, IT knowledge.
  • Preferred Experience:

Skills

  • Valid driver's license for the state in which you are based
  • Valid gaming card (or ability to obtain one)
  • Basic mechanical assembly skills
  • Basic knowledge of electricity, electronics, and mechanics of gaming type devices
  • Ability to read and understand schematics and service manuals
  • Strong customer service
  • Desire to lead and help others
  • Problem solving skills
  • Knowledge, Skills and Abilities:

Compensation

  • The pay range for this role is $23.00 - $25.00 per hour, with eligibility to receive other supplemental earnings such as over-time.
  • Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.

Company info

  • Provides high-quality service to customers
  • Ensures customers are satisfied with Light and Wonder equipment
  • Pleasant personality, especially towards customers

Equal opportunity

  • Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
  • If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
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This listing is sourced directly from Light & Wonder, Inc's careers page and normalized into a canonical job model.