Lumentum

Lumentum

Director, Global Quality Systems & Compliance

Canada - Ottawa (Bill Leathem) · Director

Sponsorship not specifiedDetected 30 days ago
AuditingSupply ChainProcess ImprovementLeadershipCommunicationProblem SolvingOrganizational SkillsInternal AuditLean Manufacturing

About the role

  • It's fun to work in a company where people truly BELIEVE in what they're doing!
  • We're committed to bringing passion and customer focus to the business.
  • If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Responsibilities

  • Develop, implement, and maintain a global QMS framework aligned with company strategy, business objectives and compliant with ISO 9001 and TL 9000 and applicable regulatory standards.
  • Establish and maintain standardized processes, procedures, and documentation across all sites.
  • Own and manage the Global Change Control team, including governance of Engineering Change Orders (ECO), workflows, and lifecycle processes.
  • own ISO and TL 9000 audits, as well as support for customer and regulatory audits.
  • Build and manage a robust internal audit and external (Contract Manufacturers) audit programs, including auditor qualification and governance.
  • Own TL 9000 measurement systems, data integrity, and reporting (e.g., QuEST Forum)
  • Partner with cross-functional teams (Operations, Business Units, Sales, Supply Chain, IT, etc.,) to embed QMS into business processes.
  • Govern document control, change management, CAPA, training, and risk management processes.
  • Support digital transformation of QMS tools and systems (e.g., PLM system).
  • Prepare for global audit readiness; own ISO and TL 9000 audits, as well as support for customer and regulatory audits.

Requirements

  • Experience in Change Control, ECO/MCO processes and PLM systems is required.
  • Strong leadership, communication, and organizational skills with the ability to influence at all levels.
  • Analytical mindset with the ability to leverage data for decision-making.
  • In-depth knowledge of QMS principles, international quality standards (ISO 9001, TL 9000). Knowledge of other standards is a plus.
  • Proven ability to implement and manage QMS in a multi-site global environment.
  • Proven experience in leading global audit & certification processes. Lead Auditor / External Auditor certification is preferred. ASQ certification is a plus.
  • Experience in Kaizen, Lean Manufacturing, Six Sigma, or continuous improvement methodologies is a plus.
  • Certified Lead Auditor, CQE, or similar credentials.
  • Key Competencies
  • Strategic thinker who balances long-term goals with short-term priorities.
  • Strong problem-solving and decision-making skills.
  • Proactive, detail-oriented, and results-driven.

Nice to have

  • Drive ISO 9001 and TL 9000 implementation, certification, and ongoing compliance, including management of required metrics and reporting.
  • Prepare for global audit readiness
  • Define and monitor QMS performance metrics and provide executive-level reporting.
  • Act as Management Representative for certification external auditors, and the primary escalation point for quality system and change control related risks.
  • Be the point of contact for completion of customer questionnaires and surveys on QMS.
  • This role requires ~10% travel
  • Bachelor's degree in engineering, quality, or a related field
  • advanced degree preferred.
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This listing is sourced directly from Lumentum's careers page and normalized into a canonical job model.