Nissan

Bilingual Consumer Affairs Coordinator

Mississauga, Ontario - Canada · Contract

No sponsorship$60k-$73kDetected 30 days ago

NegotiationCustomer SupportCommunication

About the role

The Consumer Affairs Coordinator handles consumer inquiries and high‑visibility escalations-investigating issues, coordinating resolutions, administering goodwill when appropriate, and documenting all cases in Salesforce.
Desired: - Experience handling executive-level escalations. - Strong negotiation, conflict‑resolution, and interpersonal skills. - Ability to coach and guide others on complex case handling.
What You'll Look Forward to at Nissan: Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms.

Come Drive Innovation with Us.
They also analyze trends, ensure timely follow‑ups to maintain customer satisfaction, and support internal stakeholders while reporting to the Manager, Contact Centres and Consumer Affairs.

Prepare reports, summaries, and act as backup support to team members as required.
Minimum 1-3 years of customer service experience in a Contact Centre or Case Management environment.
Bilingual (English/French) is required, with excellent written and verbal communication skills.
Ability to make sound decisions under pressure with minimal supervision.
Experience handling executive-level escalations.
Ability to coach and guide others on complex case handling.

Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms.

$59,550.00 - $73,162.00 This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level.
Please note that an employee's base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee's unique skills, work experience, education, work location, or market conditions.
decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles.
Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.

Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.

We are currently looking for a Bilingual Consumer Affairs Coordinator to join our team in Mississauga, ON.

It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law.

Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

This listing is sourced directly from Nissan's careers page and normalized into a canonical job model.