Activate Games
Team Lead (Store Supervisor)
London, Ontario · Full-time
Sponsorship not specifiedDetected 8 days ago
Inventory ManagementCustomer SuccessLeadershipCommunicationMicrosoft Office
About the role
- #EnterTheGame - Activate, coming soon to London, Ontario Activate: What We Do Activate is redefining how the world plays across Canada, US, and beyond into the global market.
- We're a technology company that fuses a game, a workout, and a party into one unforgettable experience.
- We believe play should move people - physically and socially.
Responsibilities
- Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
- Train new employees, lead with knowledge, maintaining a key focus on customer success
- Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values
- Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
Requirements
- Must be able to work day/evening/weekend shifts
- Proficiency in MS Office and related software
- Ability to work various shifts starting as early as 8 am and ending at 1 am is required
- Resolve customer complaints and escalate to the Store Leader as required
- Maintain the rooms by delegating cleaning, painting, and any required maintenance
Nice to have
- 1-2 years of previous experience in a similar role is preferred
Company info
- Activate is redefining how the world plays across Canada, US, and beyond into the global market.
- Behind every room, you'll need your reflexes, wits, and a team to beat the challenges - it's easy to start, hard to beat.
- ▶️ Press play on this video to see Activate in action (we promise it's worth it).
- Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.
- Position Overview
- Enter The Role
- As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth.
- You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.
- Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge.
- You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.
- This job posting is for an existing vacancy.
- This is a full-time, permanent position at our London store located at 3198 Wonderland Road S, London, Ontario, N6L 1A1.
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This listing is sourced directly from Activate Games's careers page and normalized into a canonical job model.