Loewshotels
Front Office Supervisor
LA - New Orleans - Loews New Orleans Hotel
Sponsorship not specifiedDetected 5 days ago
Financial AnalysisForecastingBudgetingLeadershipCommunicationMentoringOrganizational Skills
About the role
- Loews New Orleans Hotel offers careers in the city's Warehouse District, where culture, comfort and hospitality come together.
- Growth and belonging start here; you'll be valued for who you are and the goals you have.
- Whether your next career chapter involves making memories for guests or supporting our in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Responsibilities
- Manage daily operations of the Front Office Team.
- Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards.
- Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction.
- Implement training programs while mentoring staff to foster professional growth.
- Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance.
- Collaborate on initiatives to promote hotel services and enhance operational efficiency.
- Perform additional duties as assigned.
- An experienced and dynamic Supervisor of Front Office, to lead the operational activities of our guest services team at Loews Hotels.
- This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services.
- Highly organized with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment.
Requirements
- A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment.
- A problem-solver with a proactive approach to resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure.
- you'll be valued for who you are and the goals you have.
- Ability to stand for long periods of time required.
- Ability to work weekends, evening, holidays as necessary/required.
Nice to have
- Minimum of two years guest service experience in hotel hospitality preferred.
- Minimum one-year guest service leadership role preferred.
- Experience with previous Property Management System, preferred Opera System.
- Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
Benefits
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
Company info
- Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
- Growth and belonging start here
- you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
- Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
- What We Offer:
- Training & Development opportunities, career growth
- Pet Insurance
- What We're Looking For:
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This listing is sourced directly from Loewshotels's careers page and normalized into a canonical job model.