Relay
Customer Experience Specialist
Vancouver, BC
Sponsorship not specifiedDetected 235 days ago
Process ImprovementCustomer SupportZendeskLeadershipProblem Solving
About the role
- We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.
- If you thrive on growth and solving real customer problems, we want to hear from you!
Responsibilities
- Track data and learnings from customer interactions that deliver meaningful insights for product and process improvement
- Collaborate closely with Marketing, Product, and Engineering on customer pilots, new feature launches and more!
- Offers below this point reflect candidates we believe can grow into the full scope of the role with support and development.
- You'd rather build something better than defend something familiar.
- If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.
- Engage and support customers via phone and email in an empathetic, professional and proactive manner
- Prioritize the customer experience by taking opportunities to build meaningful connections with customers that go beyond small talk (show interest in the customer and their business)
- Own and improve our public support knowledge base by creating and updating articles that equip our customers with actionable steps for their inquiries
- You have experience working with customer support tools or ticketing systems (Zendesk or similar)
Requirements
- You have 1+ years of experience working in customer support or a customer-facing role
- You are a clear, concise and personable communicator both verbally and written
- You have a team-first mentality and take opportunities to share learnings and learn from your fellow team members
- You have fine-tuned prioritization skills to maximize your impact
- You have the ability to rise to a challenge
- you can handle change, conflict management, and uncertainty at times
- You are naturally curious, you love to understand the "why" behind a problem or question and aren't afraid to dig deep into problem-solving
- You are proactive and you find opportunities to fill gaps and make redundant or outdated tasks into more efficient processes
- You have prior tech start-up experience or worked in a fast-paced environment
- You are proficient in Spanish
Skills
- Relay is entering an exciting new chapter of growth.
Compensation
- The annual salary range for this role is $55,800 CAD to $68,200 CAD.
- For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $62,000 CAD.
Benefits
- For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub https://www.notion.so/Candidate-Hub-1c7da8b7f88580a893f7d7c7852b064e?pvs=21.
Company info
- We believe Relayers should feel rewarded for the impact they have on our mission and growth.
- We're looking for people who are relentless, curious, and care deeply about the work.
- You have deep empathy for customers and balance being resourceful and direct with customers
This listing is sourced directly from Relay's careers page and normalized into a canonical job model.