Karbon
Senior Customer Success Manager
Remote, United States · Senior
Sponsorship not specified$90k-$120kDetected 42 days ago
Cloud PlatformsCRMAccountingForecastingCustomer SuccessResearchLeadershipCommunication
About the role
- Are you motivated by owning the commercial performance and measurable outcomes of a portfolio of accounting firms?
- Do you thrive operating as a strategic advisor to executive stakeholders, helping firms improve productivity, profitability, and workflow efficiency?
- Do you proactively identify risk and expansion opportunities through data, insight, and strong multi-threaded relationships?
Responsibilities
- Drive measurable value realization within the first 90 days post-sale, aligning onboarding outcomes to defined business KPIs.
- Own renewal and expansion strategy for your portfolio, including proactive identification of cross-sell and upsell opportunities (including Billing & Payments).
- Drive Net Revenue Retention by increasing product adoption depth, seat expansion, and multi-threaded engagement.
- Build and manage an accurate renewal forecast 90-120 days in advance.
- Develop multi-threaded relationships across decision-makers, economic buyers, and operational leaders.
- Develop deep domain fluency in accounting firm operations and translate Karbon capabilities into strategic business outcomes.
- Create and maintain structured Success Plans tied to customer KPIs and long-term growth objectives.
- Develop structured save plans with clear ROI articulation and executive alignment when risk emerges.
- Partner with Sales to support expansion strategy and complex renewal negotiations where needed.
- Collaborate with Marketing to inform industry-specific messaging and thought leadership grounded in real customer outcomes.
Skills
- About Karbon
- Karbon is the global leader in AI-powered practice management software for accounting firms.
Compensation
- $90,000 - $115,000 USD
Benefits
- Proactively identify churn indicators through behavioral data, health metrics, and qualitative insight.
- Collaborate with Implementation, Support, and Education teams to ensure seamless customer experience across the lifecycle.
Company info
- You'll function as a crucial link between our customers and our Product Development teams, bringing structured customer insights into roadmap conversations and revenue strategy.
Equal opportunity
- Karbon embraces diversity and inclusion, aligning with our values as a business.
This listing is sourced directly from Karbon's careers page and normalized into a canonical job model.