Tillster

Product Manager

North Carolina · Part-time

No sponsorship$115k-$130kDetected 55 days ago

UX ResearchProduct ManagementProduct StrategyOKRsRecruitingCustomer SuccessResearchLeadershipCommunicationCollaborationCritical Thinking

About the role

Product Manager About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions.
Recruiter interview with a Talent Acquisition Specialist 2.
To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer.

Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
Drive customer journey mapping, usability testing, and workflow optimization initiatives
Build and enhance enterprise tooling for:
Partner with Engineering teams to deliver scalable, API-first solutions supporting enterprise restaurant ecosystems
Support integrations with POS systems, payment providers, loyalty platforms, delivery aggregators, and third-party restaurant technologies
Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities
Support go-to-market readiness through documentation, training, product positioning, and rollout planning
Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy

Strong understanding of enterprise operational workflows and multi-tenant SaaS environments
Experience working with APIs, integrations, payments, commerce systems, or enterprise operational platforms
Familiarity with POS ecosystems, ordering platforms, loyalty systems, and restaurant operations
Experience with customer journey mapping, usability testing, and workflow optimization
Experience supporting enterprise rollouts, onboarding, adoption, and operational enablement
Familiarity with AI-driven operational tooling, workflow automation, or predictive analytics platforms
Experience building platform tools, admin systems, or operational workflows for complex enterprise users and organizations
Strong analytical and data-driven decision-making skills
Excellent communication, prioritization, and cross-functional collaboration skills
Experience working directly with enterprise customers and operational stakeholders
Restaurant, hospitality, food service, or digital ordering experience
Enterprise restaurant customers can efficiently manage digital operations at scale
Operational workflows are simplified, scalable, and user-friendly

Restaurant administration
Merchant management
Order operations
User permissions and role management
Reporting and analytics
Platform integrations and APIs
Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans
Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements

Use strong critical thinking skills to make informed decisions based on accurate and relevant data.

All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits.
Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program ("EAP") and Optum Care 24-hour confidential medical counseling services.
Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years.
Eligible part-time employees earn pro-rated PTO.
Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.
We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster's stage of development, resources, and stated goals.
The company observes ten (10) paid holidays per calendar year.
We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.
Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team.
We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow.
Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments

This listing is sourced directly from Tillster's careers page and normalized into a canonical job model.