Accendra Health

BRANCH COORDINATOR

CA VISALIA, USA

Sponsorship not specifiedDetected 14 days ago

SalesOutbound SalesCustomer SupportCommunicationProblem SolvingTime Management

About the role

Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction.
Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately.
Act as first point of contact to patients arriving in person.

Perform outbound customer satisfaction calls to patients and referrals.
May perform functional tests on certain respiratory equipment.
We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life.

Performs other duties as required.
Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs.
Occasionally required to stand, lift, push or pull objects ranging from 10 lbs

Experience utilizing multi-line phone-system.
The employee uses computer and telephone equipment.
Regularly required to use hands to write, use computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents.
Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values.
Employee continually engages in activities that require talking and hearing.
This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
Medical, dental, and vision care coverage
Paid time off plan
Flexible Spending Accounts
Requests health plan authorizations/information as required; either electronically or verbally.
The actual compensation offered may vary based on job related factors such as experience, skills, education and location

Accendra is not accepting unsolicited assistance from search firms for this employment opportunity.
Please, no phone calls or emails.
All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company.
No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
#AccendraHealth
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

This listing is sourced directly from Accendra Health's careers page and normalized into a canonical job model.