Certified Group

Certified Group

Operations Supervisor

Melville, NY

Sponsorship not specified$60k-$80kDetected 15 days ago
ComplianceAuditingOperations ManagementLogisticsPerformance ManagementCustomer SupportGMPFDA RegulatoryResearchLeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft OfficeFood Safety

About the role

  • The FDA Sampling Supervisor is responsible for the day-to-day leadership, coordination, and oversight of Certified Group's FDA sampling operations.
  • This position works closely with Imports, Laboratory Operations, Sample Receiving, and Client Services to ensure seamless execution of FDA sampling programs.

Responsibilities

  • Supervise and support a network of internal FDA Samplers across multiple geographic regions.
  • Provide day-to-day direction, coaching, and support to samplers regarding procedures, expectations, and performance.
  • Optimize sampling assignments based on geography, urgency, workload, and client priorities.
  • Maintain visibility of all sampling activities through centralized scheduling and tracking tools.
  • Maintain training records and qualification requirements for all FDA Samplers.
  • Monitor quality trends and implement process improvements to improve operational efficiency and compliance.
  • Maintain operational records, performance metrics, and reporting related to sampling activities.
  • Support FDA program initiatives and operational improvement projects.
  • Travel as needed to support training, audits, field operations, and business needs.
  • Perform other duties as assigned in support of the FDA Sampling Program.

Requirements

  • 3+ years of experience in laboratory operations, food safety, regulatory compliance, logistics, field operations, or a related environment.
  • Proficiency with Microsoft Office and scheduling/tracking systems.
  • Associate's or Bachelor's degree preferred
  • equivalent experience considered.
  • Prior experience leading, supervising, or coordinating field personnel preferred.
  • Experience working within FDA-regulated, food testing, laboratory, or quality systems environments strongly preferred.
  • Strong organizational, communication, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Key Competencies
  • Leadership and team development
  • Scheduling and resource management
  • Customer service and relationship management

Nice to have

  • Coordinate and oversee third-party samplers to ensure timely and compliant sample collection.
  • Assist with recruiting, onboarding, training, and performance management of sampling personnel.
  • Schedule and coordinate all FDA sample collection activities from public warehouses, client warehouses, and other designated facilities.
  • Communicate scheduling updates, delays, and completion status to clients and internal stakeholders.
  • Ensure adherence to FDA requirements, SOPs, safety procedures, and company policies.
  • Serve as a subject matter resource for sampling procedures and documentation requirements.
  • Review sample receipt, collection reports, photo reports, and supporting documentation for completeness and accuracy.
  • Identify deficiencies and coordinate corrective actions when necessary.

Compensation

  • Actual pay within this range may vary depending on factors such as experience, skills, qualifications, and geographic location.
  • Salary Range for Pay Transparency
  • $60,000 - $80,000 USD
  • Coordinate initial training, refresher training, and annual compliance training programs.

Benefits

  • Monitor workload distribution and staffing coverage to ensure sampling commitments are met.
  • Additional components of total rewards-such as bonuses, benefits, or incentives-may also apply where applicable.

Company info

  • We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.
  • This role supervises internal FDA Samplers and third-party sampling partners, ensuring all sampling activities are executed accurately, efficiently, and in compliance with FDA requirements and company procedures.
Apply directly at Certified Group →Create a free account for alerts like thisView Certified Group immigration profile

This listing is sourced directly from Certified Group's careers page and normalized into a canonical job model.