Cdk Global LLC

Cdk Global LLC

Sr Customer Success Manager - OEM

Remote, USA, USA · Senior

No sponsorship$90k-$115kDetected 71 days ago
SalesforceSalesAccount ManagementCustomer SuccessCommunicationTime ManagementPublic SpeakingMicrosoft Office

About the role

  • Acting as a trusted advisor, the CSM provides product expertise, guides customers on best practices, and ensures effective adoption and utilization of CDK solutions.
  • Assists OEMs/ISV customers with defining project/initiative strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals.
  • Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor.

Responsibilities

  • Develops a roadmap to deliver these success outcomes and target KPIs.
  • Fields questions and direct clients to appropriate support resources
  • Is seen as a key business partner with Sales, helping to grow the CDK business by proactively identifying opportunities to grow our business with the client. Drives true value for customer

Requirements

  • Required Job Skills & Qualifications
  • Minimum 4 years of client services, marketing or sales experience.
  • Ability to work and influence across all levels of the OEM/ISV
  • Knowledge of Managed Data Services or API Services, business strategy, and automotive industry
  • Ability to mentor team members.
  • Ability to Navigate Airports, Transportation, and/or Other Trael Related Tasks: Frequently
  • Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
  • The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Nice to have

  • however, candidates located in the Pacific or Mountain Time Zones are preferred
  • Experience working in software development or with engineers and technical teams throughout the software development process.

Compensation

  • CDK Global is committed to fair and equitable compensation practices.
  • The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer
  • $90,000 - $115,000
  • Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.

Benefits

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Medical, dental, and vision benefits in addition to:
  • Proficient in using SalesForce (Totango as a bonus)

Company info

  • Partners with Sales to define and identify success outcomes and KPIs from an OEM/ISV customer point of view for their assigned projects or initiatives.
  • Assists
  • Assesses risk factors, identifies risk mitigation strategies to ensure continued success. Works with Sales and Marketing to create prospecting opportunities.
  • Prepares client specific reports and presentations for the purposes of educating and driving growth in the client's organization. Contributes and presents content in Strategic Business Reviews. Identifies trends to help create solutions for identified gaps using analytics
  • Successfully identifies and implements strategies for retaining "at risk" projects/initiatives
  • Works with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals.
  • Maintains pre-established relationships with OEM/ISV management. Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor.
  • Develops a productive working relationship with Lead CSMs; leaning in and assisting where needed. Demonstrates subject matter expertise on best practices and can backup Lead CSMs based on need. Mentors CSMs on best practices, teaching engagement as it pertains to solutions for client needs.
  • Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers. Mentors and trains junior staff on risk mitigation strategies, client recommendations and best practices
  • CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries.
  • The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles.

Equal opportunity

  • CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued.

Visa & Work Authorization

  • Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
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This listing is sourced directly from Cdk Global LLC's careers page and normalized into a canonical job model.