Zillow

Senior Product Manager, Social Impact

Remote-USA · Senior

Sponsorship not specified$149k-$237kDetected 27 days ago

Data ScienceLLMsUX ResearchProduct ManagementProduct StrategyCustomer SupportResearchLeadershipCommunicationPublic Speaking

About the role

Company-wide social impact program leadership.
This is a rare chance to influence product direction at company scale, not just within a single team.
The core product opportunity is helping buyers who are close to ready take targeted actions on credit, savings, and assistance programs that close their affordability gap faster.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation.
You'll work with a dedicated engineering, design, and marketing pod to deliver products that measurably improve users' financial position and path to homeownership.
Drive social impact product strategy across Zillow, identifying high-leverage opportunities where product can make homeownership more accessible.
Own the buyer readiness roadmap, building products that help users understand their affordability gaps, discover assistance programs, and track progress over time.
Design AI-driven guidance experiences that coach users through improving their credit, building savings, and taking the specific steps that move them closer to homeownership.
Collaborate day-to-day with Engineering, Design, Research, Data Science, Marketing, and Legal.
Develop opportunity briefs and strategy documents that build conviction with leadership and secure investment.
Partner with the Social Impact Program team on company-wide recurring reporting and engagement with internal advisors.
Proven ability to drive large-scale programs across multiple organizations, influencing roadmaps and delivering outcomes without direct authority over partner teams.

5+ years of experience in product management, with a track record of shipping zero-to-one products that meaningfully move business or customer outcomes.
Exhibits a high degree of initiative and ownership
Demonstrated excellence in written communication, with the ability to connect individual product decisions to a larger narrative about why the work matters and where it's going.
Highly curious, with the ability to quickly ramp in complex domains such as mortgage, fintech, real estate, housing policy, or consumer financial services.
Familiarity with government programs, housing policy, community development, or social impact work.
Experience using generative AI tools (ChatGPT, Claude, or similar) to accelerate product workflows, from research and analysis to prototyping and
Exhibits a high degree of initiative and ownership; capable of navigating ambiguity, driving clarity, and executing effectively without significant direction.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually.

Zillow's mission is to make home a reality for more people.
For millions of Americans, the path to homeownership feels out of reach, not because they'll never be ready, but because no one is helping them get there.
Closing that gap is a top priority for Zillow, and it's the core focus of this team.
The Social Impact team drives product initiatives that remove real barriers to homeownership and advance housing equity.
The team has built products like CreditClimb (credit score improvement through rent reporting) and down payment assistance discovery (surfacing eligibility for thousands of programs directly on listings).
We're looking for a Senior Product Manager to drive Social Impact product work at Zillow. This is a dual-scope role:
We're looking for a Senior Product Manager to drive Social Impact product work at Zillow.

al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status

This listing is sourced directly from Zillow's careers page and normalized into a canonical job model.