Williams Lea

Administrative Manager - Mon - Fri - 8:30am-5:30pm

Columbus, OH, USA · Director

Sponsorship not specified$73k-$77kDetected 91 days ago

Customer SupportCommunicationMentoringInternal Audit

About the role

Williams Lea is hiring for an Account Manager for our Columbus office to work hybrid from Monday through Friday, 8:30 am to 5:30 pm!
The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost-to-serve models, applying continuous improvement initiatives, and team growth and development.
Williams Lea has harnessed this ability for more than 200 years.

Implement standardized processes for all aspects of operations
Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services
Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting
Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
Manage overall performance metrics of accounts/departments against contract/target metrics
Provide team with clear communications regarding target metrics/expectations and support their achievements
Manage the selection, induction, development, retention, motivation and performance of direct reports
Support new business implementation
Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement
Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork

A Bachelor's degree or equivalent experience is required
Over 5 years' experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Proven experience in the delivery and management of complex multi-service solutions for clients
Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations
Excellent client service skills with a service-minded approach towards the client
Minimum of two years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Additional Employee Perks and Discounts
Access to on-site Gym and Café

In a rapidly changing world, the ability to innovate and break new ground drives progress.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We're always progressing.
Connecting technology with expertise and strong processes to transform support services.
As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

rtunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic

This listing is sourced directly from Williams Lea's careers page and normalized into a canonical job model.