eClerx
Trainer Customer Operations Specialist
Fayetteville, North Carolina, United States · Junior · Full-time
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About the role
- This position supports the delivery of training programs that help new hires develop the skills, knowledge, and behaviors needed to succeed in customer service roles supporting the Wealth Management department for a tier 1 investment bank.
- Working under the guidance of the Lead Trainer, this role facilitates training sessions, provides learner support, tracks performance, and helps ensure a positive and engaging learning experience.
Responsibilities
- Learner Support: Answer questions, provide clarification on training content, and support learners throughout the onboarding process.
- Collaboration: Partner with the Lead Trainer, supervisors, and subject matter experts to ensure training content remains accurate and effective.
Requirements
- Associate's degree, Bachelor's degree, or equivalent professional experience
- Proficiency with Microsoft Office and virtual training platforms
Nice to have
- Experience facilitating group discussions, presentations, or coaching sessions preferred
- Financial services experience preferred but not required
Skills
- Trainer - Financial Services
- Location Faytteville, NC, US
Company info
- We are also committed to protecting and safeguarding your personal data.
This listing is sourced directly from eClerx's careers page and normalized into a canonical job model.