medialab

medialab

Account Manager (REMOTE)

Tampa, Florida, United States

Sponsorship not specifiedDetected 13 days ago
SalesAccountingCustomer SuccessCustomer SupportMicrosoft OfficeMicrosoft Teams

About the role

  • The Account Manager role is an integral part of our Customer Success Team.
  • We are looking for dynamic, service-centric professionals to round out our Customer Success Team in a POD structure, working with assigned accounts.
  • Account Managers provide our Clients a world-class experience as their digital collateral is brought to life by our Production Teams.

Responsibilities

  • Maintain organization, thoroughness and accuracy for all project collateral
  • Anticipate production/Client questions, needs & potential problems; develop solutions accordingly
  • Maintain a positive and professional demeanor, even under pressure
  • The capability to thrive under pressure, prioritize and manage multiple tasks and build effective Client relationships are key to the Account Manager position.
  • Set and manage realistic Client expectations
  • The Account Manager maintains contact with their Clients to ensure high levels of customer satisfaction and service.
  • Accept new projects, add and/or create proposals and enter into database
  • Schedule and manage projects throughout the production cycle
  • Deliver clear and unambiguous collateral to Clients
  • Provide Client status reports and deliver according to committed timeframe

Requirements

  • 1-3 Years Experience in Customer Service
  • Proficiency in Microsoft Office Suite
  • Occasional meetings in person in Tampa, FL may be required.

Nice to have

  • Microsoft Teams and/or Zoom Virtual Meeting Experience preferred

Skills

  • Digital tools and equipment needed for this position will be provided.

Company info

  • For further insight into our company and culture, please visit us at www.Medialab3dsolutions.com
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