eventconnect
Hotel and Sports Management, Customer Success Agent (AB)
Calgary, Alberta, Canada
Sponsorship not specifiedDetected 20 days ago
CRMCustomer SuccessCustomer SupportCommunicationCollaborationProblem Solving
About the role
- At EventConnect, our clients are the focus of our teams each and every day.
- As a Customer Success Specialist, you are the first point of contact for our individual athletes and team''s players.
Responsibilities
- Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
- Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
- Support individual reservations within team blocks
- Completing, tracking and reporting support tickets through the CRM system
- Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.
Requirements
- Ability to multitask and be agile in a fast-paced environment
- Ability to gauge your client and adjust your approach
- Previous experience in hotel management or sales would be considered an asset
- Ability to quickly identify and assess customers' needs to achieve satisfaction
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Friendly, professional and confident nature both on the phone and through email communications
- Strong problem-solving skills and ability to collaborate with others
- Organized approach to completing your work to ensure clients and hotel relationships are strengthened
- Detail-oriented and precise team player who enjoys working with others
- CRM experience
- Minimum of 1 year of experience in a tech support or customer service role
- Travel Industry Council of Ontario (TICO) certification is preferred. Applicants that do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.
Nice to have
- A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
- Travel Industry Council of Ontario (TICO) certification is preferred.
Compensation
- Competitive salary and benefits
Company info
- At EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners.
- We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.
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This listing is sourced directly from eventconnect's careers page and normalized into a canonical job model.