Zendesk

Zendesk

Senior Marketing Strategy & Operations

Remote, California, United States of America · Senior

Sponsorship not specified$134k-$200kDetected 5 days ago
Financial ModelingForecastingPerformance ManagementZendeskLeadershipCommunication

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 11 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card intent detected

Zendesk, Inc. obtained a prevailing wage determination for Software Developers in San Francisco, CALIFORNIA on 2026-06-16. No matching green-card filing appears in our data yet. The determination expires in 8 days (2026-09-13), and a green-card filing must follow before then or the employer starts over.+1 more active determination on file

Files H-1B transfers

11 transfer filings in the last year, covering 11 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • As a pivotal senior individual contributor on Zendesk's Marketing Strategy & Operations team, the Sr.
  • Analyze business and marketing performance to identify implications, surface trade-offs, and recommend actions to improve growth and operational effectiveness.
  • Facilitate working sessions and leadership discussions that turn ambiguity into decisions, aligned action, and documented follow-through.

Responsibilities

  • Drive planning and business-management processes, including target setting, forecasting, pipeline pacing, budget and resource discussions, and executive business reviews.
  • Create clarity across cross-functional initiatives by defining ownership, decision rights, workstreams, risks, dependencies, and communication cadences.
  • Develop operating frameworks, templates, playbooks, and mechanisms that improve prioritization, accountability, visibility, and execution quality.
  • Partner with Marketing Operations, Analytics, Finance, Sales/Revenue Operations, Product, and regional teams to connect plans and ensure coordinated execution.

Requirements

  • 8+ years of experience in marketing strategy, business operations, marketing operations, consulting, finance, or a related discipline.
  • Proven experience leading planning, forecasting, business reviews, operating rhythms, or cross-functional strategic initiatives.
  • Strong analytical and financial modeling skills, with the ability to connect marketing activity to pipeline, revenue, and resource decisions.
  • Today we power billions of conversations with brands you know and love.
  • Experience building executive-ready narratives, recommendations, and operating materials from complex inputs.
  • Demonstrated ability to manage multiple priorities, drive alignment, and deliver through influence.
  • The US annualized base salary range for this position is $134,000.00-$200,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
  • The intelligent heart of customer experience
  • Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
  • Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
  • As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
  • Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
  • Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Nice to have

  • Experience in a high-growth B2B SaaS or similarly complex global marketing environment preferred.

Compensation

  • Partner with Marketing leaders to translate strategy into annual and quarterly priorities, operating plans, milestones, dependencies, and measurable outcomes.

Company info

  • We are an AA/EEO/Veterans/Disabled employer.
  • Analytical fluency and the ability to use data to challenge assumptions, frame trade-offs, and support recommendations.
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