mediatrust

mediatrust

Operational Support Analyst

McLean, Virginia

Sponsorship not specifiedDetected 20 days ago
JavaScriptHTMLJiraConfluenceCustomer SuccessCommunicationOrganizational SkillsMicrosoft Office

About the role

  • About The Media Trust The Media Trust (TMT) is a leading provider of digital risk protection and compliance solutions, serving some of the world's largest publishers, ad tech platforms, and enterprises.

Responsibilities

  • Navigate and utilize TMT's internal platforms to support product setup and ongoing service delivery.
  • Respond promptly to incoming support tickets and internal communications via JIRA, Slack, and email.
  • Perform system testing, troubleshooting, and quality assurance checks to ensure configuration accuracy.
  • Collaborate with internal teams (e.g., Product, Engineering, Customer Success) to resolve client-facing issues and implement enhancements.
  • Maintain and improve internal documentation related to scanning workflows, system configurations, and client-specific requirements.

Requirements

  • Associates degree or equivalent.
  • 1-3 years of experience in a client-facing technical or ad operations role, preferably in the digital advertising, publishing, martech, or media commerce industry.
  • Familiarity with online advertising concepts, ad tag structures (JavaScript, HTML5, VAST, etc.), and campaign workflows.
  • Ability to work both independently and collaboratively within a team-oriented environment.
  • Proficiency with productivity tools including Microsoft Office, Google Workspace, and ticketing platforms like JIRA.
  • Bachelor's degree preferred (Business, Information Systems, Computer Science, or related field).
  • Strong organizational skills and attention to detail with a commitment to data accuracy and process consistency.
  • Excellent verbal and written communication skills
  • able to translate technical issues into user-friendly language.
  • Self-starter and natural curiosity with a proactive attitude and a willingness to learn new systems and technologies.

Nice to have

  • Exposure to or interest in web security, privacy compliance, or malware detection in online advertising.
  • Familiarity with Agile workflows and collaborative tools like Confluence, Domo or Qlik.
  • The Media Trust offers a collaborative working environment where growth is encouraged and nurtured.
  • About The Media Trust
  • The Media Trust (TMT) is a leading provider of digital risk protection and compliance solutions, serving some of the world's largest publishers, ad tech platforms, and enterprises.
  • We help secure the digital ecosystem by identifying, analyzing, and mitigating threats in real-time across websites, apps, and advertising environments.
  • Position Overview
  • This role requires technical curiosity, precision, and a service-oriented mindset.
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This listing is sourced directly from mediatrust's careers page and normalized into a canonical job model.