Sun Life

Sun Life

Disability Case Manager

Waterloo, Ontario

Sponsorship not specifiedDetected 2 days ago
SOARRecruitingCritical ThinkingAdaptability

About the role

  • You are as unique as your background, experience and point of view.
  • Here, you'll be encouraged, empowered and challenged to be your best self.
  • You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Responsibilities

  • We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

Skills

  • Emotional Intelligence
  • Crisis Intervention
  • Case Management
  • Rehabilitation Techniques
  • Analytical Skills
  • Critical Thinking
  • Strong analytical and decision-making skills
  • Resilience and adaptability in fast-paced, emotionally complex situations
  • Comfort with digital tools and multiple platforms
  • A collaborative, team-first mindset
  • A comprehensive training program and continuous learning opportunities
  • A supportive, inclusive, and purpose-driven culture

Compensation

  • When a new position becomes available which matches your background and experience, the base pay range will be disclosed and correspond to the opportunity Sun Life will consider you for.
  • In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.
  • Certain sales focused roles have sales incentive plans based on individual or group sales results.
  • Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.

Benefits

  • Make a Meaningful Impact on Health and Recovery
  • Are you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys?
  • Join Sun Life's Group Disability team, where we support Canadians in their pursuit of better health and sustainable recovery.
  • Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
  • Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
  • Build strong, trust-based relationships with clients, employers, and healthcare providers.
  • Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support)
  • Bachelor's degree in Healthcare, Kinesiology or Business
  • 3-5 years of professional experience, ideally in healthcare or case management

Equal opportunity

  • Diversity and inclusion have always been at the core of our values at Sun Life.
  • Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

This listing is sourced directly from Sun Life's careers page and normalized into a canonical job model.