Trendmicro
Sr. Customer Success Technical Advisor
US Off-Site · Senior
No sponsorshipDetected 30 days ago
AWSAzureKubernetesCybersecuritySOC OperationsAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingCISSP
About the role
- The Senior Customer Success Technical Advisor is a strategic, technically skilled post-sales expert responsible for driving deep adoption, credit consumption, and continuous value realization across the customer's licensed capabilities.
- They act as the customer's technical guide throughout the lifecycle, removing friction, aligning platform capabilities to business goals, and ensuring investments translate into real, ongoing value.
- This role works with a smaller group of assigned customers, enabling highly consultative, outcome-oriented engagements that elevate customer satisfaction, retention, and expansion.
Responsibilities
- Lead regular adoption reviews, value discussions, and roadmap conversations.
- Deliver proactive recommendations based on configuration posture, exposure findings, and usage patterns.
- Partner with Customer Success Engineers and Engineering to eliminate blockers and ensure a smooth product experience.
- Partner with Account Managers to identify expansion opportunities based on delivered value and emerging customer needs.
- Maintain clean and accurate documentation on customer progress, risks, and next steps.
- Support renewal and retention motions through demonstrated customer outcomes.
- TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
- At TrendAI™, we're always seeking exceptional talent; people who want to collaborate with the best and push boundaries together.
- Here, your work goes beyond building a career.
Requirements
- Our Ideal Candidate...
- Five or more years of technical experience in Customer Success, Technical Account Management, post-sales engineering, or cybersecurity consulting.
- The ability to interpret usage data and translate insights into actionable adoption plans.
- Hands-on experience with SaaS security tools or cybersecurity platforms.
- Strong problem-solving skills with the ability to untangle complex technical and operational challenges.
- Experience in a fast-paced, customer-facing technical environment.
- Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward.
- Customer-centric with a strong ability to build trust and drive technical conversations.
- Proactive, analytical, and outcome-focused, always looking for ways to maximize customer value.
- A natural collaborator who thrives in cross-functional environments.
- Comfortable engaging both technical and business stakeholders, including executives.
- Able to translate technical concepts into customer-aligned business value.
- You Have
- Strong foundational knowledge in security operations, endpoint and cloud security, identity, networking, or related cybersecurity domains.
- Excellent communication, presentation, and relationship-building skills.
Nice to have
- Industry certifications such as Security+, CISSP, AWS or Azure, or Kubernetes are a plus.
Compensation
- Mental Health Wellness Program & Annual Wellness Incentive
Benefits
- Trend Micro provides benefit options for you and your family.
- Here some of the top-rated benefits that employees enjoy today:
- Comprehensive health benefits and paid time off package
- Pre-partum, maternity, parental, medical leave and adoption assistance
- Mental Health Wellness Program & Annual Wellness Incentive
Company info
- The Customer Success Technical Advisor is a core pillar of our customer experience. This role ensures customers adopt the right capabilities, operationalize them effectively, achieve measurable security outcomes, and realize continuous, compounding value from their investment.
- This role directly influences customer satisfaction, credit consumption, GRR, NRR, and long-term partnership success.
- Develop and execute capability-specific adoption plans that move customers up the maturity curve.
- Guide customers through the "Activate, Adopt, Integrate, Realize Value" journey.
- Serve as a trusted technical advisor and help customers align platform capabilities with operational and security goals.
- Guide customers on best practices for configuration, integration, and execution of platform features.
- Work closely with Solution Engineers to help customers explore additional outcomes and prepare for advanced use cases.
- Collaborate with Solution Architects to support customers pursuing high-complexity or cross-domain adoption.
- Lead onboarding activities to ensure customers achieve fast time-to-value.
- We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance.
- At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world.
Visa & Work Authorization
- This position does not offer sponsorship for work permit applications or renewals, either now or in the future.
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This listing is sourced directly from Trendmicro's careers page and normalized into a canonical job model.