Blackstone Technology

Service Management Lead, VP - Enterprise Technology

Miami · Vp

Sponsorship not specified$160k-$225kDetected 30 days ago

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About the role

Blackstone is the world's largest alternative asset manager.
We do this by using extraordinary people and flexible capital to help companies solve problems.
Further information is available at www.blackstone.com.

Define and enforce standards for how services, workflows, and catalog items are designed, governed, and supported, ensuring consistency and scalability across the firm.
Lead the end‑to‑end design and delivery of ServiceNow‑enabled workflow solutions from concept through production release, ensuring solutions are production‑ready and sustainable.
Own work intake, prioritization, and backlog management, balancing strategic initiatives with near‑term delivery commitments and operational needs.
Drive decisions, manage tradeoffs, track issues, and support release planning and execution across multiple concurrent initiatives.
Partner closely with Enterprise Architecture to validate requirements, solution patterns, and platform alignment.
Serve as a senior, trusted partner to business and technology leaders by clearly communicating direction, intent, risks, and tradeoffs.
Deliver data‑driven service maturity assessments and crawl‑walk‑run roadmaps for service groups.
Identify and recommend process improvements, new processes, and automation opportunities that reduce cost, improve service quality, and minimize downstream support burden.
Coach and guide junior onshore and offshore business analysts, building capability, reinforcing best practices, and ensuring consistent delivery quality.
Act as a role model for operational rigor, ensuring solutions are well‑governed, designed to scale, and aligned with enterprise standards.

Minimum 8 years of experience in an enterprise corporate technology environment.
Minimum 5 years of hands‑on ServiceNow experience across multiple modules or enterprise use cases.
Demonstrated leadership experience with accountability for program outcomes and execution.
Bachelor's degree or equivalent practical experience in a relevant technology field.
The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position.
All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.
Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:
Attending client meetings where you are discussing Blackstone products and/or and client questions;
Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say").

$160,000 - $225,000
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location.
For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.
Additional compensation and benefits offered in connection with the role consist of comprehensive health benefits, including but not limited to medical, dental, vision, and FSA benefits; paid time off; life insurance; 401(k) plan; and discretionary bonuses.
Certain employees may also be eligible for equity and other incentive compensation at Blackstone's sole discretion.
This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

Partner closely with ITSM architects to align on vision, service design principles, and target-state architecture, and with developers to build, execute, and continuously improve ServiceNow‑enabled solutions.

If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).

nd applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expre

This listing is sourced directly from Blackstone Technology's careers page and normalized into a canonical job model.