Coveo
IT Helpdesk Specialist
Quebec City (Province of Quebec, Canada)
Sponsorship not specifiedDetected 8 days ago
Computer VisionJiraOnboardingCustomer SupportDNSVPNCommunication
About the role
- A proactive mindset, curiosity, and a genuine passion for solving problems and helping others.
Responsibilities
- Provide first-level support for internal technical issues, including account provisioning, password resets, device troubleshooting, and application support.
- Support employee onboarding and offboarding by preparing hardware and ensuring accounts and access are ready on time.
- Document recurring issues and solutions to strengthen internal knowledge and self-service resources.
Requirements
- Experience with IT service management platforms such as Jira Service Management or ServiceNow.
- Familiarity with identity, access, and device management solutions such as Microsoft Entra ID, Okta, Google Workspace, Jamf, or Microsoft Intune.
- Solid knowledge of Windows and macOS operating systems, computer hardware, and workplace tools such as Microsoft 365, Slack, and Zoom.
- Strong communication and customer service skills with the ability to explain technical concepts clearly.
This listing is sourced directly from Coveo's careers page and normalized into a canonical job model.