Reputation

Director, Customer Success - Automotive

Remote (US) · Director

Sponsorship not specifiedDetected 6 days ago

SpringExcelCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational SkillsMicrosoft Office

About the role

Recognized recently as America's Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Lead, coach, and develop a team of Customer Success Managers and supporting customer success roles across automotive accounts.
Develop effective leaders and foster a culture of accountability, collaboration, engagement, and excellence.
Own the overall performance of the Automotive Customer Success function, ensuring achievement of retention, expansion, adoption, customer satisfaction, and operational excellence goals.
Develop and execute action plans that reduce churn risk, increase product adoption, and improve customer outcomes.
Create and improve operational processes that enhance efficiency, scalability, and customer experience.
Drive operational excellence through defined operating rhythms, clear performance expectations, inspection mechanisms, and data-driven decision making.
Create a culture of accountability by ensuring timely communication, proactive risk management, and disciplined follow-through across the organization.
Engage directly with executive sponsors and strategic customers to strengthen relationships, accelerate outcomes, and support critical escalations.
Partner with senior leadership to communicate customer trends, business risks, and strategic opportunities for the sector.
Maintain awareness of automotive industry trends, competitive dynamics, and emerging customer needs.

This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, maj

Establish and monitor key performance indicators across customer health, adoption, retention, team performance, and customer outcomes; translate results into actionable insights and value discussions.
Develop and execute the strategic vision and roadmap for the Automotive Customer Success organization, aligning team priorities with company objectives and evolving customer needs.

Stronger executive relationships with strategic customers.
Serve as an internal advocate for customers and provide feedback that helps improve products, services, and overall customer experience.
Proven experience leading large teams or multiple teams supporting SMB, Mid-Market, and complex Enterprise, and Strategic customers.

This listing is sourced directly from Reputation's careers page and normalized into a canonical job model.