Hyperiongrp
Regional Service Director – North America
New York – 1350 Avenue Of The Americas · Director
Sponsorship not specifiedDetected 19 days ago
AWSGCPAzureComplianceStakeholder ManagementForecastingBudgetingRecruitingPerformance ManagementContract ManagementLeadershipCommunicationMentoringDemand PlanningCISSP
About the role
- This senior leadership position ensures that the regional hub team are providing a high quality, compliant service to all customers.
- The Service Director must balance the competing priorities of multiple executive stakeholders (COOs, CIOs, CEOs and HGS).
- The service director is responsible for championing Group IT service into the business and delivering a scalable service at the most efficient cost.
Responsibilities
- Lead a team of IT professionals to deliver compliant IT infrastructure and support services to all user s regionally.
- Supporting the Group CISO (New York), m aintain and promote awareness of emerging cyber security threats and the risks they pose to IT infrastructure and support services.
- Additionally, the service director will need to support Group-led, strategic initiatives as they arise, for example the implementation of the new Target Operating Model for technical services and compliance readiness programme s including SOC2 and US SOX.
- Build relationships in each business and entity served by the regional hub, ensure a deep understanding of th e nuances of each business and their requirements while striving for consistent service delivery.
- Ensure all resources within the hub have a shared understanding of the strategy for IT support and deliver with this in mind.
- Have and maintain relevant IT skills, be proficient in enterprise architecture methodologies and frameworks, as well as product development methodologies.
Requirements
- Build and inspire a high-performing IT technical services team where required.
- ITIL v4 certification required; PMP, CISSP, or equivalent credentials strongly preferred.
- Cloud certifications (AWS, Azure, or GCP) desirable.
- 1 0 + years in technology roles, with 5+ years in leadership
- T rack record of operating across complex international environment supporting a business across multiple Divisions / Regions / Countries
- Proven track record in regulated industries, preferably insurance or financial services
- Strong technical thought leadership with excellent communication skills to drive forward change agenda with non-technical senior stakeholders
- Proven ability to establish relationships and partnerships with senior executives, divisional CEO/COO/CIOs
- Building and inspiring a high-performing IT technical services team. Leading talent acquisition, coaching, and career development initiatives, ensuring diversity, innovation, and technical excellence.
- Experience with Supplier Performance Management including Contract Management
- Demonstrable record of execution and delivery in a complex multi business line / product environment
Nice to have
- D egree in Information Technology, Computer Science, Engineering, or related field (M SC preferred).
Compensation
- This person will play a key role in annual budgeting and forecasting, understanding the business needs and ensuring the Group IT teams are prepared.
Company info
- our culture.
- It's what sets us apart, and the reason our employees have been turning down headhunters for years.
- Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
- Regional Service Director - North America
- Be an active part of the technical services leadership team influencing strategy, governance and standards and driving adoption within the region.
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This listing is sourced directly from Hyperiongrp's careers page and normalized into a canonical job model.