Cadwell

Field Implementation Specialist

Boston, MA

Sponsorship not specified$80k-$100kDetected 22 days ago

CRMHRFDA RegulatoryMedical DevicesCommunicationCollaborationProblem Solving

About the role

This role works within Cadwell's Technical Installation team to ensure that all Cadwell-supplied products (both software and hardware) are unpacked, assembled, interconnected, deployed, preconfigured, tested, and ready for use.
Additionally, this role is responsible for training customers on the use of installed hardware and software.
Customer satisfaction scores, post-go-live call volumes, and sustainable fiscal metrics are key success indicators for this role.

Work with Cadwell's Manager, Technical Implementation to develop strategies that constantly improve customer 'go-live' experiences, and Installation Team efficiency.
Work within the Technical Installation Team to deliver all Technical Installation elements in each assigned product deployment. Typical requirements being to:
Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all Technical Installation requirements for each 'go-live'.
Document and escalate any technical installation issues to the Manager, Implementation Planning, as necessary.
Assist with the specification of Technical Installation requirements for product enhancements and new product designs.
Work within the Technical Installation Team to deliver all Technical Installation elements in each assigned product deployment.

Exemplary listening, communication and collaboration skills, with an established ability to work cross-functionally.
Expertise in technical installations, troubleshooting, root-cause identification, corrective and preventive process improvement.
Ability to lift and transport equipment up to 50 pounds and to accommodate frequent standing, walking, bending and use of hand tools.
Valid driver's license and ability to obtain required travel documentation.
Work outside of regular business hours may be required to meet business needs.
Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to

Approximately 3+ years of experience working with teams in a regulated environment (ISO, FDA, MDR, etc.) is preferred.
Clinical registrations and certifications commensurate with assigned modalities are preferred.
Previous experience with installation management applications, CRM systems, and analytics tools is preferred.

Education / Experience:
Combination of 4+ years of related experience and education in IT or biomedical engineering and/or clinical neurodiagnostic disciplines.
Experience with medical devices, healthcare technology, or complex equipment installations is preferred.

The Field Implementation Specialist is responsible for consistently delivering regulatory compliant, high-quality product installation, setup, technical configuration and customer training for their assigned customer product deployments, primarily within the assigned geographical territory.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at careers@cadwell.com.

t of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic info

This listing is sourced directly from Cadwell's careers page and normalized into a canonical job model.