Pivot Point Solutions
Business System Specialist
Fairfield, CA · Mid
Sponsorship not specified$60k-$110kDetected 5 days ago
Incident ResponseAgileJiraExcelProcess ImprovementTCP/IPDNSVPNCiscoNetwork MonitoringLeadershipCommunicationCollaborationOrganizational SkillsMicrosoft OfficeLean ManufacturingCompTIA
About the role
- Our team understands the unique technology challenges facing construction and utility organizations, from field operations and infrastructure projects to enterprise applications and cybersecurity.
- This position blends network operations, incident response, process improvement, and stakeholder collaboration to ensure technology services remain stable, secure, and aligned with business objectives.
Responsibilities
- Monitor enterprise technology systems and support the resolution of network, application, and infrastructure issues
- Investigate incidents, perform root cause analysis, and coordinate issue resolution across technical teams
- Support incident, problem, and change management activities following established IT service management practices
- Develop and maintain technical documentation, operational procedures, and knowledge base articles
- Collaborate with cross-functional teams to improve business processes and technology workflows
- Support process improvement initiatives utilizing ITIL, Lean, Agile, or similar methodologies
- Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries.
- We partner with organizations across the state to provide reliable technology services that improve operational efficiency, enhance project delivery, and support critical business systems.
- By combining industry expertise with responsive service, we help clients modernize their technology environments, streamline workflows, and maintain secure, reliable IT systems that support long-term growth.
- Working alongside infrastructure engineers, operations teams, and business partners, you will support production environments, resolve technical issues, improve operational processes, and contribute to technology initiatives that enhance enterprise performance.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field (or equivalent professional experience)
- 2+ years of experience supporting enterprise IT operations, network infrastructure, or technology services
- Experience working with enterprise incident management, problem management, and change management processes
- Knowledge of enterprise networking concepts including TCP/IP, DNS, DHCP, VPN, routing, and switching
- Experience working with enterprise ticketing or IT service management platforms
- Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment
- Advanced proficiency with Microsoft Excel, Word, and other Microsoft Office applications
- Experience supporting enterprise network infrastructure or Network Operations Center (NOC) environments
- Experience using ServiceNow, Jira Service Management, Remedy, or similar ITSM platforms
- Experience supporting utility, construction, or critical infrastructure organizations
Compensation
- $ 60,000-110,000
Benefits
- As a Business System Specialist, you will help maintain the health, reliability, and performance of enterprise technology systems supporting large-scale business operations.
Company info
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This listing is sourced directly from Pivot Point Solutions's careers page and normalized into a canonical job model.