First National Bank of America
Service Desk Technician
East Lansing, MI
Sponsorship not specifiedDetected 35 days ago
Customer SupportCommunication
About the role
- First National Bank of America is seeking a customer-focused Service Desk Technician.
- This position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time.
- Just as interest compounds over time, the little things we do can make a substantial difference.
Responsibilities
- Provide Help Desk Support and Resolve problems to the end user's satisfaction
- The Service Desk Technician will respond to incoming support tickets and phone calls providing exceptional IT support to FNBA employees and other internal IT teams.
Requirements
- Experience providing customer service with a strong focus on effective communication
- Proven ability to work cohesively in a team setting
- It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
- Familiarity taking work from a support queue and prioritizing different tasks
- Effectively able to document work
- Ability to learn quickly and possess a strong drive for continuous learning
- Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental - Premiums as low as $0.00
- Vision - Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
Benefits
- Medical - Multiple plans to choose from including HSA and traditional.
- Employee benefits
Company info
- At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs.
- We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues.
Equal opportunity
- Equal Opportunity Employer.
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This listing is sourced directly from First National Bank of America's careers page and normalized into a canonical job model.