Canva

Senior Implementation Manager, Partner

Austin, , United States · Senior

Sponsorship not specifiedDetected 33 days ago

SalesforceOnboardingCustomer SuccessCadence

About the role

The Implementation team at Canva plays a pivotal role in enabling customers to unlock the full value of Canva Enterprise.
reach without compromising on quality or customer experience.
ability to do more with less - it's a key part of how we take Canva to market.

Build the certification and enrollment program
Design and own the partner certification process - product and process training, certification, ongoing enablement (new product launches, etc.), and ongoing FAQ management.
Ensure AEs have the tooling and confidence to sell Direct to Partner.
Run day-to-day partner operations
Own and maintain the certified partner directory (region, language, specialty, capacity, pricing) so deals are routed to the right partner.
Own the weekly check-in cadence and a single Slack channel per partner - no ad-hoc email threads.
Be the escalation point when a partner engagement hits a blocker that Slack Q&A can't resolve.
Track CSAT, seat activation, time-to-go-live, and escalation rate across every partner engagement.
Build reporting and manage payments
Own the tracking and governance systems that give cross-functional visibility into partner-led implementations.

SaaS implementation fluency: you know what good customer onboarding looks like and
Systems proficiency: Experience working and building in systems like Salesforce (nice to
Enablement experience: you've built and run training programs - you know how to get
Program management: you can run multiple workstreams in parallel, keep stakeholders
Clear communicator: you can write a firm improvement plan, a tier decision, or a

Equity packages - we want our success to be yours too
Health benefits plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave policy that supports all parents and carers
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup, and more
Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally

We help organizations streamline workflows, maintain brand consistency, accelerate campaign launches, and foster design independence-all while ensuring security and scalability.
Partner Implementation is how we deliver on that at scale.
As Canva grows across regions and
languages, our partner network is how we meet customers where they are - extending our
Enforce exit criteria so partners are handing over customers who are successfully set up - the CSM handoff doesn't close until criteria are met

This listing is sourced directly from Canva's careers page and normalized into a canonical job model.