Airbyte

Airbyte

Customer Support Developer (Databases)

Canada

Sponsorship not specifiedDetected 83 days ago
JavaKotlinGitSQLPostgreSQLMySQLMongoDBBigQuerySnowflakeRedshiftDatabricksAWSGCPAzureCloud PlatformsDockerKubernetesCI/CDDevOpsData EngineeringProcess ImprovementCustomer SuccessCustomer SupportResearch

About the role

  • Are you the kind of developer who gets a rush from cracking a gnarly replication bug, an issue with CDC implementation, or a query that hangs with no obvious reason?
  • Do you thrive at the intersection of writing code and helping customers succeed?
  • You'll champion the customer voice alongside our engineering and product teams every day, getting your hands dirty in the code.

Responsibilities

  • Customer Support & Technical Troubleshooting
  • Dig into complex issues across relational databases, data warehouses, data lakes, and cloud object storage, not just finding workarounds but partnering with Engineering to root-cause and drive real fixes.
  • Reproduce customer-reported bugs by inspecting connector logs, query plans, replication slots, transaction logs, sync state, and destination table state, and document findings with enough technical detail for Engineering to act on immediately.
  • Validate database version compatibility across supported engines and releases, maintain testing environments, and reproduce customer-reported behavior on real database and warehouse instances.

Requirements

  • Proficiency in Java or Kotlin.
  • You must be able to read, write, and debug JVM-based connector code.
  • Hands-on experience with relational databases, data warehouses, or data lakes, including concepts like CDC (Change Data Capture), schema evolution, and query optimization.
  • Experience with JDBC and common database drivers, and comfort debugging connection, authentication, SSL, and SSH tunnel issues.

Nice to have

  • Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, ClickHouse, or similar relational and non-relational systems.
  • Experience with data lakes and open table formats (Iceberg, Delta Lake), and cloud object storage (S3, GCS, Azure Blob).
  • Familiarity with Airbyte's Bulk CDK or contributions to open-source database connectors.
  • Experience with container orchestration tools like Kubernetes or Docker and multi-tenant architectures.
  • Background supporting developer-facing or embedded/platform products in a B2B SaaS context.
  • Experience with CI/CD pipelines and GitHub-based open-source workflows.
  • Experience with AI-assisted development tools and building automated playbooks or Runbooks.
  • Why You'll Love Working at Airbyte:

Skills

  • Review and test community contributions to database sources and destinations, helping external contributors land high-quality changes.

Compensation

  • Flexible PTO with a culture that encourages at least 25 days off annually

Benefits

  • Flexible PTO with a culture that encourages at least 25 days off annually
  • 16 weeks fully paid parental leave for all parents
  • Comprehensive medical, dental, and vision coverage for employees and dependents
  • 401(k) retirement plan
  • Professional development budget, conference sponsorship, and book reimbursement
  • Commuter benefits and monthly internet reimbursement
  • A collaborative, in-person culture focused on learning, growth, and impact

Company info

  • make data available and actionable to everyone, everywhere.
  • That everyone now includes AI agents.
  • Support customers through onboarding and troubleshooting for SSH tunnels, network configuration, database user permissions, CDC setup (WAL/binlog/redo logs), and warehouse/lake authentication.
  • Get hands-on with customers building and debugging integrations, helping them navigate Airbyte's database sources and destinations with confidence, from authentication and SSL/SSH setup to CDC, schema evolution, incremental cursors, and typed destination tables.
  • Support customers writing to data warehouses (Snowflake, BigQuery, Redshift), data lakes and object storage (S3, GCS, Azure Blob, Databricks, Iceberg), and databases (Postgres, MySQL, MSSQL, ClickHouse), including schema evolution and typed-columns behavior.
  • Help customers running database sources (PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, and more) troubleshoot replication behavior, cursor selection, full-refresh vs. incremental vs. CDC trade-offs, and sync state recovery.

Visa & Work Authorization

  • Professional development budget, conference sponsorship, and book reimbursement
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This listing is sourced directly from Airbyte's careers page and normalized into a canonical job model.