JAS

Import Operations Specialist

United States of America, Massachusetts, Boston

Sponsorship not specified$29k-$34kDetected 8 days ago

SAPValuationSupply ChainLogisticsCustomer SupportCommunicationProblem SolvingMicrosoft OfficeFreight Forwarding

About the role

JAS is an international, non-asset-based supply chain services and solutions company.
The Import Operations Specialist is responsible for coordinating and managing air and ocean import shipments while supporting customs brokerage activities and customs entry processing.
This role ensures the timely movement and clearance of freight, compliance with U.S. Customs and Border Protection (CBP) regulations, and delivery of exceptional customer service.

Coordinate and manage the full lifecycle of air and ocean import shipments from origin through final delivery.
Prepare, review, and process import documentation, including commercial invoices, packing lists, bills of lading, arrival notices, and customs-related documents.
Dispatch freight for delivery and maintain communication with transportation providers to ensure timely movement of cargo.
Support audits, compliance initiatives, and documentation updates, including participation in ISO and internal quality audits.
Provide responsive customer service and develop strong working relationships with customers and internal teams.
Perform additional duties and projects as assigned.

Working knowledge of air and ocean import processes and U.S. import regulations.
Strong understanding of customs entry processing, classification principles, CBP requirements, and government agency regulations.
Ability to work effectively both independently and within a team environment.
High School Diploma or GED required.
Three or more years of experience in import operations, customs brokerage, customs entry processing, or freight forwarding.
Experience handling the full lifecycle of import shipments (air and/or ocean).
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers, reach with arms and hands, and communicate effectively.
The employee may frequently be required to stoop, kneel, crouch, and lift up to 25 pounds.
The position requires the ability to work in a fluid, fast-paced environment.
The incumbent may be required to perform additional and/or different duties from those outlined above.
Minimum 3 years of experience in import operations, customs entry processing, customs brokerage, freight forwarding, or a combination of education and related experience.
Excellent analytical, organizational, and problem-solving skills.
Strong verbal and written communication skills.
Detail-oriented with the ability to manage multiple priorities and meet deadlines.
Strong computer skills, including Microsoft Office Suite applications.
Education and Experience

Experience working with CBP and Other Government Agencies (OGA) preferred.
Experience working in CargoWise One (C1) preferred.
Knowledge of Importer Security Filing (ISF), Incoterms, and U.S. Customs regulations preferred.
Experience with financial and reporting systems such as SAP, Cognos, or similar platforms preferred.

For this position, the hourly pay range is $28.84 - $33.65 / HR, depending on qualifications and experience.

Communicate with customers regarding shipment status, delays, customs clearance requirements, and delivery updates.
Investigate, resolve, and communicate operational, customs, or clearance issues with customers, carriers, CBP, and internal stakeholders.
Reconcile billing discrepancies and resolve payable issues by working with vendors, carriers, customers, and overseas offices.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confi

This listing is sourced directly from JAS's careers page and normalized into a canonical job model.