Wk
Senior Major & Strategic Account Manager - Customer Success Advisor
USA-TX-Remote · Senior
Sponsorship not specified$57k-$98kDetected 21 days ago
Data AnalysisCustomer SuccessCustomer SupportCommunicationCollaboration
About the role
- This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption.
- We value authenticity and want to ensure we're getting to know you-not a digital assistant.
- Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Responsibilities
- Develop key relationships in an account to diversify client contact touch points and interaction frequency.
- Engaging with customer support and product management as a customer advocate to ensure speedy resolution of customer issues.
- Lead coordination efforts between clients and internal teams to ensure seamless service delivery.
- Regularly assess customer satisfaction and implement improvements.
- To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.
- Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
- The Customer Success Advisor is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts.
Requirements
- Experience within the EHS industry required
- Proficiency in nurturing and maintaining deep client relationships, customer advocacy, and engagement within post-sales or professional service environments
- Proficiency in addressing and resolving intricate client issues while providing consistent and high levels of customer satisfaction and retention
Skills
- Industry Domain: Experience within the EHS industry required
- Effective Presentation: Expertise in delivering persuasive presentations.
- Integrated Coordination: Skill in facilitating collaboration across multiple teams in a matrixed environment
- Advanced Sales Knowledge: Deep understanding of sales methodologies and practices.
- Travel Requirements:
- 10-40% percent travel required depending on quarterly cycles & customer needs
- Our Interview Practices
- Skill in facilitating collaboration across multiple teams in a matrixed environment
Compensation
- $57,400.00 - $98,350.00 USD
- Compensation range listed is based on primary location of the position.
- Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Benefits
- Full details of our benefits are available upon request.
This listing is sourced directly from Wk's careers page and normalized into a canonical job model.