Agile Defense
Technical Support - Helpdesk Support Specialist I
Redstone Arsenal, AL
No sponsorshipDetected 29 days ago
Project ManagementAccount ManagementCustomer SupportSystems EngineeringCommunicationCollaborationProblem Solving
About the role
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. - Simulate or recreate user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems. - Respond to inquiries from computer users and run automatic diagnostics programs to resolve problems.
Responsibilities
- Under direct supervision, provide support to end-users for PC, server, or mainframe applications and hardware.
- Diagnose the nature of the problem and walk the customer through the problem-solving steps. Under indirect supervision, performs analytical, technical, and administrative work in the planning and installation of new and existing PC systems.
- Collaborate with other team members in the creation of guides, instructions, fixes, and knowledge base articles for the organization.
- That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Requirements
- Knowledge of Change Management.
- Ability to mentor and assist junior technicians.
- Secret, Must Have Clearance to Start
Company info
- Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental.
- Our culture is alive and evolving, but it always stays true to its roots.
- We call it the 6Hs, the values that define our culture and guide everything we do.
- Make recommendations on obtaining and installing new and alternate software packages. Respond to telephone calls and e-mail messages from customers with computer/software problems.
- Excellent Customer Service and communications skills. Provide clear and concise communications with customers and keep customers updated on progress.
- At Agile Defense we know that action defines the outcome and new challenges require new solutions.
Equal opportunity
- Employer/Protected Veterans/Individuals with Disabilities
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This listing is sourced directly from Agile Defense's careers page and normalized into a canonical job model.