Profound
GTM Engineer, Post-Sales
New York, New York
Sponsorship not specified$130k-$200kDetected 114 days ago
JavaScriptPythonData EngineeringLLMsFigmaSalesforceSalesAccount ManagementAccountingValuationCustomer SuccessCommunication
About the role
- For this role, the expected base salary range is $130,000 to $200,000.
Responsibilities
- Design expansion signal detection for account managers that automatically surfaces accounts ready to grow, flagging patterns in usage, seat activity, and engagement that typically precede an upsell conversation
- Build renewal risk scoring that surfaces at-risk accounts 60 or more days before their renewal date, giving the team the time and context to intervene effectively
- Analyze call recordings and transcripts to identify AI use cases that map to each customer's business, then automate the process of building and deploying those use cases at scale
- Manufacture tools rather than operate them, building systems the post-sales team can run independently
- Technically fluent in Python or JavaScript, comfortable building data pipelines, integrating APIs, and working across tools like Gong, Salesforce, and n8n
- Pragmatic about build versus buy, knowing when to leverage existing infrastructure rather than rebuild it
- Comfortable reasoning about data at a statistical level; building signal detection and predictive models, not just moving records between systems
- Systems thinker who sees how data moves through the customer lifecycle and builds with that full picture in mind
- Comfortable operating in ambiguity and structuring your own roadmap
Requirements
- Experience with post-sales, customer success, or account management operations
Nice to have
- Profound is the marketing platform for the AI era.
- As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it.
- Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.
- Part systems architect and part customer intelligence platform, you will turn data from across the customer lifecycle into automated workflows that give engagement managers and account managers real leverage.
- Your work will directly shape how our Customer Success function scales.
Compensation
- For this role, the expected base salary range is $130,000 to $200,000.
Benefits
- Build automated customer health scoring across the full book of business, synthesizing product usage, support signals, and engagement data into a single, reliable picture of each account
Company info
- Build routing logic for assigning new customers to the right team member at handoff, accounting for current workload, open renewals, domain expertise, and timezone alignment
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This listing is sourced directly from Profound's careers page and normalized into a canonical job model.