Semtech
Service Installation Specialist
USA - GA Remote
Sponsorship not specifiedDetected 21 days ago
ExcelTCP/IPCiscoProblem SolvingCritical ThinkingMicrosoft Office
About the role
- The primary duties of the Service Installation Specialist is to be a SME in managed service installations and assisting with on-site troubleshooting.
- The position normally works during business hours but may occasionally include overnight and weekend shifts.
Responsibilities
- Document, update, and maintain installation results in support cases in the ticketing and knowledgebase systems
Requirements
- Ability to work in 24x7x365 fast paced environment
- Proficiency with MS office (Excel, Word, Outlook)
- Incumbents may be required to perform job-related tasks other than those specifically included in this description.
Nice to have
- Two-year degree in related field, Bachelor's degree in Computer Science, Information Systems, or Information Technology preferred
Skills
- The SI Specialist will also utilize its technical knowledge and skills to assist with cases and escalations to resolve customer issues.
Company info
- The Service Installation (SI) Specialist is responsible for guiding on-site field technicians through the installation procedures and the related best practices guidelines to deploy fixed wireless solutions in an enterprise environment.
- The SI Specialist must have the ability to communicate the information to field technicians that will lead to successful installations on the first try within the budgeted timeframe.
- The technician should possess advanced troubleshooting and problem-solving skills that will be applied to customer tickets as well as during the critical field installation.
- The individual will work with other support teams, management, and network engineers to troubleshoot connections and resolve customer issues.
- This individual will have to be proficient in maintaining accurate database records as secondary function.
- Perform basic to advanced network troubleshooting of onsite equipment for end-users and enterprise customers
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This listing is sourced directly from Semtech's careers page and normalized into a canonical job model.